About Costco Vision Center
The Costco Vision Center in Westbury is recently renovated. The eye exam team is amazing, quick, and expert, providing thorough and professional exams. Staff are helpful, friendly, personable, and attentive. While the eyeglass counter can be busy, employees are helpful. For contact lens pickups, a specific process with a receipt can expedite service. The experience is wonderful and professional, with doctors taking time to explain tests and results in a caring manner. It is described as the best eye exam experience. The location does not take insurance.
Experience for my last two pickups were great. Some experienced staff would yield time to clear the pickup lines once in a while. The staff working 3/14/26 at around 4pm at the Westbury location was very inexperienced and completely ignored the existence of the pickup line. They refused to take my feedbacks to yield time once in a while to the pickup line. Picking up my glasses turning into a hour long standing ordeal.
Terrible! We waited over an hour to get glasses only to have Ann say that my daughter could not get glasses because she does not have her OWN membership, they change the policy every time you walk in the door. No one wants to help you at this Costco, never seen any thing like it!
I had to wait over an hour but honestly I didn’t mind. A lady named Lisa helped me and she was lovely. However, when I went to pick up my glasses. I pulled a number and waited. Finally my number was called and I was helped by a man named Devon. He was rude and very cold towards me and my mom. No smile, no warmth, just super cold and statue like. I felt so uncomfortable and like I was bothering him. I was too scared to say that the glasses felt too loose and its fall down my face. I did end up saying it was loose but he didn't do much to fix it. So I just left and I’ll just come back another day to get help. I don’t appreciate spending over $300 just to be treated...read full review