Crystal Run Healthcare Urgent Care Center

Name: Crystal Run Healthcare Urgent Care Center
Address: 2 Centerock Road, West Nyack, New York, 10994, US
Telephone: (845) 348-1100
Rating: 2.9

2.9 34 reviews

Urgent Care, Family Practice

2 Centerock Road, West Nyack, NY 10994

(845) 348-1100

Overall rating

2.9

out of 5

34 reviews

5 star 32%

4 star 0%

3 star 6%

2 star 5%

1 star 57%

About Crystal Run Healthcare Urgent Care Center

Crystal Run Healthcare Urgent Care Center in West Nyack, NY is a place where you can receive medical care for non-life-threatening illnesses and injuries. They offer same-day walk-in appointments, and their experienced providers can treat a variety of conditions, ranging from allergies and coughs to minor burns and ear infections. On-site X-ray, CT, MRI, and laboratory services are also available for your convenience.

Patients have praised the center for its compassionate and knowledgeable staff, who provide excellent customer service and follow up as needed. One patient even described a technician named Emily as "outstanding, friendly, knowledgeable, and professional."

However, some patients have noted that it can be difficult to secure appointments at the center. One patient reported having trouble finding an available appointment and ultimately had to visit the urgent care center, where they likely faced a wait time. Despite this, the center's good doctors and wide range of services continue to make it a popular choice for medical care.

Reviews

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Jun 2026

5.0

Such a positive experience at Crystal Run Urgent Care. So easy to make an appointment through the portal. Waited less than 5 minutes in the waiting room. The nurse and medical assistant could not have been nicer while taking vitals and asking questions. They told me the doctor would be in once the results of my COVID/flu test came back. I waited for the Dr Otto to come in and he was such a nice man. He seemed to be in no rush and he was thorough is assessing my symptoms and talking to me about the prescription he would be sending in for me. I will never got to another urgent care between the cleanliness of the office and the lovely staff I do t know why I would… read full review

Jun 2026

5.0

Provided professional services from start to finish. Kept me posted with all activities during my visit. Scheduled appointment with available specialist on same day. Dr. Christian Otto and his staff are proactive.
I recommend local residents to visit this facility instead of hospital emergency room.

Jan 2026

5.0

Crystal Run provides excellent care. Dr. Christian Otto literally saved my life when I visited Urgent Care thinking my asthma was worse than usual. He quickly was able to figure out that it wasn't asthma but my heart was in A-fib and he called me an ambulance and had me rushed to Nyack ER. Had he not been so efficient in diagnosing me I could possible not have been here to write this review. His manner in how he cared for me as person and not just a medical situation kept me calm during this sudden turn of events... I thought I was going to get medicine and go home so finding out my heart was failing and I was going to the ER was alot to process. I highly recommend… read full review

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