Reviews for Hand & Stone Massage and Facial Spa
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by appointment only accepts credit cards private lot parking wheelchair accessible gender-neutral restrooms bike parking
Ratings
Google: 3.9/5
Facebook: 4.6/5
Hand & Stone Massage and Facial Spa
1900 Empire Blvd, Webster
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this was a nice place to go! I have over $600.00 credit there and they closed without warning. Saying we can use it at other stores. There are NO OTHER STORES in New York STATE!!!! they should refund the members who have been loyal!!
Location closed and only told members who initiated their membership at this location instead of ALL ACTIVE CUSTOMERS. I started membership in NC & moved to NY and have approx. $1k pending services being rendered/paid in advance. Hand and Stone offered absolutely No help trying to resolve the issues since their locations are franchised and have limited ability for people to find an alternate store depending on the area you live in. Woman wouldn't give me her name that responded to my concerns and was rude. DO NOT USE THIS COMPANY (and I was a member for many years).FYI the auto reply to my review provided a non-working phone number and email address
This location closed and they are impossible to reach about refunding the cost of the two service credits I had. That is about $160 wasted! Their phone is disconnected and their email is shut down and won’t deliver. Very unprofessional and irresponsible of hand and stone.