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Ulta Beauty

3.5 71 reviews
Cosmetics, Cosmetics & Beauty Supply, Hair Salons
Overall rating
3.5
out of 5
71 reviews
5 star 54%
4 star 8%
3 star 5%
2 star 3%
1 star 30%

About Ulta Beauty

Ulta Beauty is a large beauty store in the US offering a wide variety of cosmetics, fragrances, and skincare products from many popular brands. Customers can find products from Tarte, Fenty, Redken, and CHANEL, as well as exclusive brands like Kylie Cosmetics and Olaplex. The store also has a section dedicated to "Conscious Beauty" products that are vegan, cruelty-free, or made with sustainable practices.

The store's salon provides hair, skin, and makeup services, including haircuts, hair color, brow waxing, and lash extensions. Customers have praised the store's cleanliness, welcoming staff, and helpful employees who go the extra mile to assist with product selection and transactions. Reviewers have highlighted the expertise and friendliness of stylists like Cassie, who provides personalized guidance and ensures a positive experience. Recently, many have also appreciated the staff’s professionalism, with some praising the cheerful and professional service from employees like Laura and Haley at the brow bar. Haley, in particular, has been highly recommended for her brow shaping and tinting skills, with customers noting their satisfaction with their new eyebrows and the excellent customer service overall.

Apr 2026
5.0
Wanted to give a shout out to Victoria in the hair salon... she is ABSOLUTELY wonderful. I scheduled an appointment on a whim, it was her last available on a Saturday afternoon- 5pm. I needed a fast cut and she understood the assignment and delivered with skill and an awesome personality. She gave me the wash and go cut that looks great, wasn't miserable like some of the other hair specialists there. I hope when I'm ready for another cut she's still in the area! Go in and give Victoria a chance to make your hair feel great!
Apr 2026
5.0
Dev helped me today find something I was looking for, unfortunately they did not have what I needed but I did leave the with a product she suggested! Absolutely loved her, she was amazing definitely deserves a raise!
Feb 2026
5.0
I had the most elite girls-girl experience at Ulta today and I’m still thinking about it. Dev and Jess absolutely made my birthday weekend.

From the second I walked in, they were kind, hyping me up, honest in the best way, and genuinely invested in helping me feel good. Not just “customer service nice,” but real, human, girls-supporting-girls energy. The kind that makes you stand up a little straighter.

They listened. They suggested. They didn’t rush me. They made me feel seen. And on your birthday weekend? That matters.

If every beauty store had a Dev and a Jess, the world would heal faster.

Please protect them at all costs. 💗
Photos of Ulta Beauty, 21835 Towne Center Drive,  Watertown
All 50 photos

Hours

Monday 10AM - 9PM
Tuesday 10AM - 9PM
Wednesday 10AM - 9PM
Thursday 10AM - 9PM
Friday 10AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM

Good to know

  •  offers same-day delivery
  • walk-ins welcome
  • accepts credit cards
  • accepts android pay

Location

21835 Towne Center Drive, Watertown, NY 13601

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Ulta Beauty · 21835 Towne Center Drive, Watertown, NY 13601

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