With any car breakdown on the NYS Thruway, you worry if 1) The towing company will take long and 2) If the driver is friendly.
I can vouch that if you need a tow on the NYS Thruway in the Waterloo area, Hart Towing is great. Then on top of that, if you get the chance to have Steve as your tow driver, your day will end on a great note.
He arrived in 22 min after I called in for a towing service, then on the ride, Steve with Hart Towing made the trip SUPER comfortable. Great customer service, great towing service and super fast response
April 2026
Very friendly people. My car broke down on highway. They are able to pick up my car very quickly and even drive me to the nearest hotel. And they also helped me to mail back my license plate because I forgot to pick it up.
February 2026
Hart's Towing were my guardian angels on a night that went awry for my partner and I. Long story short we were given an unsafe vehicle from Avis and budget group don't ever recommend renting from them. Got into an accident on the NYS Thruway on a cold night, but Steve my toe operator from Hart's couldn't have been nicer. He swooped in out of nowhere like a guardian angel, had our rental vehicle up on the tow bed within seconds, An offer to give us a ride and drop us at a safe location that was right off the Thruway. My phone was near dead and he gave me a charging cable to make sure that I was able to call for a ride home.
With any car breakdown on the NYS Thruway, you worry if 1) The towing company will take long and 2) If the driver is friendly.
I can vouch that if you need a tow on the NYS Thruway in the Waterloo area, Hart Towing is great. Then on top of that, if you get the chance to have Steve as your tow driver, your day will end on a great note.
He arrived in 22 min after I called in for a towing service, then on the ride, Steve with Hart Towing made the trip SUPER comfortable. Great customer service, great towing service and super fast response
Very friendly people. My car broke down on highway. They are able to pick up my car very quickly and even drive me to the nearest hotel.
And they also helped me to mail back my license plate because I forgot to pick it up.
Hart's Towing were my guardian angels on a night that went awry for my partner and I. Long story short we were given an unsafe vehicle from Avis and budget group don't ever recommend renting from them. Got into an accident on the NYS Thruway on a cold night, but Steve my toe operator from Hart's couldn't have been nicer. He swooped in out of nowhere like a guardian angel, had our rental vehicle up on the tow bed within seconds, An offer to give us a ride and drop us at a safe location that was right off the Thruway. My phone was near dead and he gave me a charging cable to make sure that I was able to call for a ride home.
Also the... read full review