About Geek Squad

Geek Squad in Vestal, NY, and at the corporate level, offers a range of services with varying experiences. Customers appreciate the dedication of staff like Nate, who went above and beyond by fixing a laptop on the spot after multiple visits, and Kaya, a supervisor who took the time to resolve a phone issue effectively. These employees demonstrate a high level of professionalism and care, earning praise for their efforts. However, the overall communication from the national Geek Squad can be poor, leading to frustration and delays. Customers have faced difficulties in getting clear updates or timely responses, especially when devices are under warranty or require repairs. Some reports mention long wait times for appointments and inconsistent information regarding the status of repairs. Despite these challenges, there are positive experiences, such as staff members attempting to troubleshoot issues and offering solutions, including discounts or replacement options when problems are serious. One customer appreciated how a staff member quickly helped find a replacement gaming PC after a defect, making their daughter's birthday special. While the service can be inconsistent in efficiency and communication, the commitment of certain employees to assist customers and resolve problems is evident, leaving some customers satisfied despite frustrations with process delays.

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Reviews for Geek Squad

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Oct 2024
Edit rating from 1 star to 4. Nate @ Vestal NY Geek Squad deserves 5 stars++ as well as Corporate. However National Geek Squad poor communication.

Laptop under warranty stopped working. Son without car @ Binghamton University dropped @ Vestal a week ago. U can’t get a person @ actual store to talk to u. Got 4 different answers with status Natl Geek squad 1) Hardware needs to be shipped out 2) Replacement 3) Working on it 4) Fixed & ready to pick up but an actual appt to get is 2 weeks. We paid for a 3 year warranty as fyi with Best Buy.

My son picked up w/o appt told to trust it’s repaired or wait 3 hours to see it works in store. Well back @ dorm...read full review
Jul 2024
Kaya was the freaking bomb. My fat fingers screwed up my phone and the geek squad did just what they're called. Kaya as a supervisor took the time and figured it out. He deserves a lot of credit. Thanks Kaya.
Mar 2023
Pretty satisfied with the help I recieved in general. They did their best to help me with a significant computer issue, However timely, efficient, and communicative aren't words I'd use to describe the experience. I dropped off on Wednesday just before closing (with an appt), heard nothing back so went to the prescheduled pick up appt on Friday assuming all was fine... they hadn't touched my computer becuase they needed to get ahold of me, but one person supposedly called (I didn't get a call) one time, and didn't leave a voicemail (my voicemail is set up so no reason to not leave a message). In the end it didn't matter much becuase the device is beyond repair, but communication...read full review