About Royal Fiberglass Pools of NY Inc.
Royal Fiberglass Pools of NY Inc. is a family-run business specializing in fiberglass pool installations. They are known for their patient and communicative approach, explaining the installation process thoroughly and incorporating customer feedback. Clients praise the team's professionalism and ability to work with existing property features. The company is highly regarded for its efficient installation process, with pools often completed within a few days. Clients report feeling comfortable and guided throughout the entire process, from initial consultation to final completion. While some clients have experienced occasional delays in warranty service, the company has been responsive to addressing concerns and making things right.
After years of consideration we decided to get a pool. I had contacted Royal Fiberglass Pools each year and each time I was met with kindness, understanding, and competence. At no point did I feel pressured or embarrassed to ask questions or make a decision that our family wasn’t ready for.
When we finally did decide- they were it. We felt very comfortable throughout the whole process. Our install was a bit delayed due to weather, which they told us to expect, but seeing an estimated start date on paper come and go was a disappointment- but I am here to tell you they are worth the wait. The crew came, worked efficiently and effectively. They were polite to...read full review
Exceptional professionalism throughout the entire process from planning to completion...follow up an any outstanding details is excellent. High quality workmanship. Joelle, Sam and Sonya provide best in class customer service. I give them a 5 star recommendation.
A perfect pool installation experience from beginning to end.