Empire Visionworks WalMart Plaza is a leading optical retailer that offers a wide selection of high-quality glasses and contact lenses. The store is known for its exceptional customer service, with staff that are extremely helpful, professional, and friendly. Customers have consistently praised the store's fast and accurate service, as well as the staff's commitment to ensuring complete satisfaction.
The store carries designer and exclusive brands, including Ray-Ban, and offers prescription sunglasses. It also accepts thousands of vision insurance plans, and customers can use their FSA for eye exams, prescription glasses, and contact lenses. The store encourages customers to schedule an annual eye exam to take care of their vision.
Recent customer reviews highlight the friendly and professional staff, despite some occasional delays or technical difficulties. Customers have expressed satisfaction with the thorough and personalized care they receive during their appointments, and many plan to continue visiting the store for their vision needs.
Tammy and her team at the Troy, NY store were phenomenal! She assisted me with my insurance company so I could obtain my optical benefits. I did not feel rushed and felt a genuine concern from her to help me get completed the entire team did a phenomenal job!
Rich
Watervliet, New York
When I arrived for my appointment there was no wait time. The staff at visionworks are very nice and personable and care about your needs , my husband and I have been going there for quite some time and will continue to do so. !!
Friendly and professional staff, though appears to be a bit understaffed (at least on the day I was there), as my appointment did not begin until about 10-15 minutes after the scheduled time. There was also difficulty connecting to the remote doctor, which was a bit frustrating. But overall, a good experience.
740 Hoosick Road Ste 5, Troy, NY 12180
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