Pella Windows & Doors of Syracuse

Pella Windows & Doors of Syracuse is a locally-owned business serving the greater Syracuse area, including Fairmount, East Syracuse, North Syracuse, Lyncourt, and Mattydale. The team has extensive experience and expertise in the window and door industry, helping customers find the right products to fit their home and lifestyle. Customers praise the high-quality service provided by Pella. One reviewer had 16 replacement windows installed and was extremely satisfied with the project manager and installer, who were highly professional, courteous, and paid close attention to detail throughout the process. The staff is known for being caring and helpful, providing excellent customer service. When a customer's existing patio door was stuck, a Pella technician named James A. was able to close the door and offered helpful suggestions on next steps, demonstrating the company's commitment to resolving problems. Another customer recently had a new sliding glass door replaced on a 1920 stucco house. The representative, John, knew of the concerns about preserving the woodwork and worked patiently with the customer to find ways to protect it. Shane, the installer, understood the importance of preservation and did everything he could, even working with an uneven door frame and without cutting into the stucco outside. The fiberglass door itself was described as absolutely beautiful, and both John and Shane’s efforts made the experience very positive. Customers also appreciate the professionalism and thoroughness of James M. Alo, who answered questions with honesty and patience, offering valuable advice and understanding individual needs. Overall, Pella Windows & Doors of Syracuse is praised for its quality products, knowledgeable staff, and exceptional customer service.