Signature Kitchens NY

Apr 2022

Part 4 Parts arrive and carpenter is finally back on the job and guess what?three of the cabinet doors arrive damaged and the pantry cabinet is missing the roll out shelves. Another call to the office & I share my frustration with his employees. I simply say.....this is ridiculous, why can't we get this right, why can't we compete this job ? I've now paid over and beyond and yet it's still not done. They respond, putting the blame on the cabinet company and it is out of their control. Yet all these errors, incorrect measurements, design flaws were their fault !!! A month later replacement parts arrive again. This time rollout shelves arrive but no replacement doors. A few weeks later replacement doors arrive and two of them are the wrong design and don't match my cabinets. I have no control, I've already paid over & beyond....I am at there mercy. Finally the replacement doors arrive & once again one of them is damaged. I CANT MAKE THIS UP !! A few weeks later that door is shipped and Richie (the owner) demands that I come to the showroom to pick it up. I say "why would I come pick it up, if you need to come & install it" he tells me, "because I want you to inspect it first" Doesn't make any sense as they could've inspected themselves & save me the time to go there. Now I have the door sitting in my house waiting 2 weeks for it to be installed. Finally after several phone calls they send the carpenter's helper to install the door....to no surprise the guy has no clue on how to install the door and level it, so it would close correctly.....after an hour or so, I call the office to explain what's going on, they tell me "ask the guy to leave & we will schedule to have the real carpenter come back" A week later, the original carpenter returns & installs the last & final part of this horrible ordeal. As exhausting as it was to read this It's know where close to how frustrating and exhausting this experience was. I definitely learned a lesson & shame on me for not seeing the warning signs sooner. I'm sharing this because nobody should experience something like this & Richie, Signature Kitchen design should not profit off of peoples hard earned money.