I absolutely love the way the surgeon Dr. Donchik and the vet techs were beyond sweet and kind! They answered all the questions and never once made me feel as if i was annoying them. My experience with them was amazing and they took such great care of my dog! While they were great, the receptionists are absolutely terrible. They are so rude and unwelcoming. In particular Juliana. She had a terrible attitude, she gives owners dirty looks, she talks to people terribly. she talks horribly about people after the call for questions and is very dismissive. She needs better training in customer service. Other than that my entire experience was other wise very well!
About Bay Street Animal Hospital
Bay Street Animal Hospital is a highly-recommended veterinary practice that provides exceptional care to animals. The hospital's front desk personnel are cordial, efficient, and diligent, ensuring a smooth check-in process. The facility is clean, modern, and well-maintained, with state-of-the-art equipment and technology. The veterinary assistants are extremely friendly, empathetic, and thorough in their assessment of the animal's health situation. The veterinarians, including Dr. Ashley Aanonsen and Dr. Justine Candrilli, are caring, empathetic, and highly competent, prioritizing the animal's well-being over profits. They take the time to address concerns and questions, and provide thorough and honest visit notes. The costs are fair and reasonable, with transparent pricing and no hidden fees. While the hospital is not 24/7 as advertised, the staff's expertise and dedication make it an excellent choice for pet owners. The team shows compassion and patience, making pet owners feel comfortable and confident in the care provided. The facility is especially praised for its ability to handle urgent situations with honesty and care, helping pets like Olive Oil through serious health issues with a plan of action and ongoing support. Overall, Bay Street Animal Hospital provides outstanding care, and its team deserves praise for their exceptional service.
Reviews
It has taken me a while to write this…I can’t express enough gratitude for the love and kindness my family and I received here. We ended up meeting near the end of our dog’s life and how I wish I had been there sooner.
From booking the appointment, to our first visit with Dr. Aanonsen, and then several appointments with Dr. Candrilli, we received nothing short of kindness and care for our angel Freddy. The entire team wanted the best for him and truly cared for his comfort in his final months, even though we didn’t know or accept it was actually his final few months.
I know how broken I was when having the conversation to let Freddy go over the rainbow bridge,… read full review
They overrode my informed consent.
Declining a follow-up test was my decision to make, and instead of respecting it, they withheld my cat’s medication to force me to come in on their timeline instead of mine. After years of being happy here, this was genuinely disappointing.
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Hours
Good to know
- wheelchair accessible
Location
999 Bay Street, Staten Island, NY 10305
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