I used the pool guys for a 5 years. Every open something was broken. Except when I told them not to open the pool and they did it anyway. So I paid for an open and close. Final year I had no pressure when they left the open. I’d have to pay an extremely high fee for a technician to look at a filter. I figured I learn myself. Funny there was no earth in the filter when I went to backwash it
Stripped my drain plug on my filter, guess pool opening didn’t include vacuuming because my pool wasn’t vacuumed. Texted the company about the issues and no response. Would never use again or recommend.
Opened our pool today after having them "close it" in October. We would've been better off leaving the cover off.
First, they showed up late, hours late, in the pitch black. My husband had to provide extra lighting for them so they could work. They rushed through whatever they did do.
Fast forward to today when we removed the loop-loc to our black slime, (not green water) filled pool that smells like there may be a dead body lurking somewhere in the deep end. (It's probably covered in the amoebas that are swimming all over, if it's down there).
They definitely did not use any chemicals or the right amount, if they did. Never again.
2221 5th Avenue Suite 3, Ronkonkoma, NY 11779
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