Upstate HomeCare provides excellent customer service and support. Customers consistently praise the staff for their professionalism, kindness, and ability to clearly explain the use of medical equipment like CPAP machines. Recent reviews highlight Marcus and Emil for their knowledge and friendliness, making clients feel comfortable with their new devices. Clients express satisfaction with the company's assistance in securing loaner devices and processing equipment repairs. Many appreciate the prompt service, with some able to set up appointments quickly after sending in their scripts. Overall, Upstate HomeCare is described as a reliable and helpful provider, ensuring a straightforward experience for its clients.
Marcus was awesome told me everything i needs .. To do to get my apnea machine working and also on how to use it .. he’s very very professional and very friendly and just over all very nice person who said i can Reach out and ask about any questions for my machine he’s very very professional
Jeannine was incredible in explaining how my CPAP works. I was very anxious going into the appointment thinking the CPAp was extremely complicated with what people have said to me, but it seems so simple. She even my insurance on what they cover and what they don’t which really eased my mind. I cannot wait to get better sleep!! Thank you Jeannine
I can predict Emily is a senior trainer as well as service provider. Truly it was such a fine experience. Emily listened, then used my description and her knowledge to resolve issue. And I left with instructions for improved cpap care.
Great congeniality was so reassuring.
200 Air Park Drive Suite 60, Rochester, NY 14624
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