About Upstate Appliance LLC

Upstate Appliance LLC is a family-run business known for providing superior service to its customers. They offer same-day service when available, as well as an industry-best 1-year warranty on all repairs. The company strives to make the customer experience easy and stress-free by offering flexible scheduling options, including 30-minute call-aheads, weekend appointments, small appointment windows, and some evening appointments. Customers have praised Upstate Appliance for their reliable and communicative service. One customer shared that the staff took the time to provide helpful recommendations, even when the customer was not looking for immediate service. Another customer, though initially frustrated by a missed appointment due to a family tragedy, acknowledged the inconvenience and appreciated the business's efforts to accommodate their schedule. Overall, Upstate Appliance has a reputation for delivering quality service and customer satisfaction. They are known for their flexibility, reliability, and commitment to making the appliance repair process as stress-free as possible for their customers.

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Reviews for Upstate Appliance LLC

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  • Mar 2025

    Called Jim (Upstate appliance) at 8:30 this morning for my broken washer, after having multiple people tell me they couldn't get to my house till Tuesday or Wednesday( I don't get many days off) . Jim was able to get here between 11-2. He came at 11:45 and was out by 12:45. Great customer service and knew exactly what he was talking about. My washer works great again and I have zero complaints. Thanks for helping me out today, I really truly appreciate it.

  • Jan 2025

    Called Jim he was on time to the appt and was nice, knew exactly what the problem was and fixed it in about 15 mins. My only issue is that I paid him cash and didn't get a receipt afterwards, I have called him and text him for a week now he told me he would send it and has not. Jim I have zero issues with your service just pls send me my receipt for the $140 I paid you to steam out the refrigerator line please

  • Mar 2024

    Great place. They repaired my icemaker and dryer

Hours

Monday: 8AM - 6PM
Tuesday: 8AM - 6PM
Wednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 5PM
Saturday: 9AM - 2PM
Sunday: Closed

Location

138 Fairgate St, Rochester

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