About Palermo Concrete Inc
Reviews for Palermo Concrete Inc
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Palermo Concrete Inc. is a reputable business that provides excellent service. The team is professional, neat, and responsive to questions. Projects are completed efficiently, with outstanding results. Clients consistently praise the company's communication, with staff keeping them informed throughout the process. Palermo Concrete is known for its commitment to quality, as evidenced by the use of no shortcuts and the willingness to address any concerns promptly. Customers appreciate the larger crew, which allows for faster completion of projects compared to smaller crews. Overall, Palermo Concrete is a well-run company that delivers high-quality work and exceptional customer service.
Maybe next time I’ll use them.
Unfortunately we did not have the best experience with Palermo Concrete. They installed a cement porch in front of our house. We were impressed with owner Jeff as he seemed sincere and had much pride in his work. The top of the porch looks beautiful as do the steps. The problem has been the sides of the porch. When the job was completed we noticed quite a bit of pitting and jagged edges along the sides. We expected this towards the bottom and had planned on placing more mulch down. What we had not expected is that the irregularities were throughout the entire side. The management team said that this was to be expected due to the bushes and said they would come back and take care of blemishes and make it look “ right”. After many phone calls they did come back and a few employees then used finishing concrete to make it look right. The finishing concrete was supposed to blend in with the rest but it has been a few months and the color is unchanged. It looks terrible. What is the most disconcerting is that the staff think we are being picky and that this is our fault. They feel we are manipulating photos. They insist that it is structurally intact and nothing else needs to be done. But our plan was to have it be cosmetically appealing as well. For 8 K this job is far from perfect. Please if you choose this company do not give complete payment until you are satisfied when the wood molds are removed.
I expected a beautiful patio, what I did not expect was the professionalism, communication, respect, and follow through that this company provides. What a pleasant surprise. Our stamped concrete patio was poured last spring, and I waited though the winter before posting a review. Their Facebook page, and brochures can show you their workmanship and versatility. But until you have worked with them? You cannot fully appreciate their level of professionalism. Thank You Palermo Concrete. I would, and do, recommend you.