New York Physical Medicine Center offers a professional work environment with a hometown feel, where staff are kind, courteous, and always willing to go the extra mile to ensure patient satisfaction. Patients appreciate the friendly and organized office staff, who create a welcoming atmosphere. The medical team, including Dr. Masaba, is generous with their time, answering questions and reviewing history carefully to develop personalized plans. Patients value the great customer service and smooth coordination with other parties involved in their care. While some find the new pain management specialist attentive and knowledgeable, others feel the need for more active listening and better patient engagement. Overall, the center is known for its warm welcome, attentive staff, and consistent quality care since 2015.
Love the therapists and the Dr. I’ve had a full ankle sprain, Achilles tendon sprain, a torn tendon on the left ankle, fluid build up and turf toe on my big toe which the Buffalo bills had to take a player out for a year with turf toe. I also have nerve damage in the entire foot and ankle. The Dr there was the first Dr to order an mri (after seeing the Otho surgeon for two months) and was able to fully determine my injuries beyond a simple sprain. The physical therapist are friendly knowledgeable and beyond supportive and helpful in my lengthy recovery process and rehabilitation. So personable and make treatment much easier considering it’s been 15 weeks and I’m… read full review
Jan 2023
3.0★★★☆☆
New Pain Management specialist. I found that he listens too fast and is forming rebuttals while you are still speaking. He may do this because he extolls he has served over 10,000 patients and he knows what the patient is going to say next.I believe whether you are running behind on the first patient and are playing catch up - you need to actively listen to their questions and concerns. The specialist I had before Ihim I had the time to work with and build a professional relationship with and we did well together. I pray I get the opportunity to do the same with this man in short order.
Mar 2022
5.0★★★★★
New patient experience with Dr Masaba was overall very positive. Office staff friendly and organized- never felt rushed, Dr Masaba was very generous with his time, not spending it on his computer but answering my questions and reviewing my history and developing my plan forward.
