Internal Revenue Service (IRS) Taxpayer Assistance Center

Tax Services

255 East Ave, Rochester, NY 14604

About Internal Revenue Service (IRS) Taxpayer Assistance Center

The Internal Revenue Service (IRS) Taxpayer Assistance Center is a government office that provides helpful support to taxpayers. Despite the general dislike for the IRS, this location and its staff are praised for their friendliness, patience, and efficiency in resolving tax-related issues. Customers highlight the quick service, with one visit taking only 10 minutes, and the staff's willingness to advocate for the resolution of lost refunds.

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Reviews for Internal Revenue Service (IRS) Taxpayer Assistance Center

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  • Nov 2025

    Was on hold for over a hour and still didn’t receive any help then I proceeded to make an appointment i kept getting the same thing “ones available to take your call right now”. They not very professional at all

  • Oct 2025

    It was at 2:22 in the afternoon on a Monday When I called and was told to call back during normal business hours , which are seven a m to 7 p m and was very abruptly hung up on not much help

  • Sep 2025

    There is no service in the IRS
    Service Center kept me on the phone for more than three hours, then put me in collections, which was the wrong department
    Then after waiting another hour, hung up on me. They suck with helping the average person!

Hours

Tuesday: 8:30AM - 4:30PM
Wednesday: 8:30AM - 4:30PM
Thursday: 8:30AM - 4:30PM
Friday: 8:30AM - 4:30PM
Saturday: ClosedSunday: Closed

Location

255 East Ave, Rochester

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