About Best Tile Rochester

Best Tile Rochester is highly regarded for its exceptional customer service and knowledgeable staff. Customers praise Christina for her patience and expertise in helping them coordinate their bathroom remodels, making the process smooth and enjoyable. Ralph is also recognized for his ability to quickly identify suitable tile samples, guiding clients to find the perfect options for their spaces. A customer shared their positive experience during a seven-month powder room renovation, highlighting the team’s support throughout the project. Shantel provided valuable assistance during the selection process, helping to alleviate initial overwhelm. While there were some busy periods and shipping delays, the overall experience was described as painless, thanks to the team's insights and dedication. Although the return policy may be strict, customers feel that the guidance and expertise available at Best Tile Rochester are invaluable for anyone undertaking a tiling project.

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Reviews for Best Tile Rochester

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May 2026
Had the best time working with Tim, who went above and beyond to try to help me with a small project at home! He was very knowledgeable and found a very similar product to what was bought here 25 years ago. Pricing was fair and reasonable, and he made sure to help explain how to work the thin set, grout, and tile together to make sure I was prepared for the job. Appreciated working with a business that takes pride and care with making sure customers are successful!
Oct 2025
Although I ultimately ended up going with tiles I found at the Tile Shop I had a very positive experience at Best Tile. It was a smaller store, more of a homey feel, less overwhelming then the Tile Shop, but with many beautiful tiles to choose from. I think I worked with Ralph. Either way, the young gentleman that assisted me in looking for tiles to go with older ones in my bathroom was really a pleasure to work with, courteous, patient and professional. The store allows you to bring home tiles in order to see them in your space, free of charge!
Jun 2025
Great selection of tiles , friendly and helpful staff.
More and more varied tiles than most places in Rochester.