Had Northern Dutchess install floors and tile in my new house...they were GREAT...so professional and responsive. Mike and his team are terrific. Great communication. Great work. The installers were amazing and worked really hard.Services: Wood floor installation
Ted Saad
Dec 2022
We had over 2000 square feet of white oak flooring installed in our entire house. Although there were many problems from the beginning, we understand that flooring is a living thing, and we accepted the issues. We would never use this business again!The finish in the kitchen and part of the dining has unacceptable issues. This has been a problem since day one. There is dark staining coming through the wood on the seams. The finish is uneven and the floor stains when anything touches it. It just seems like the floor has no protection at all. The rest of the house does not have this issue.We have sent Mike pictures, asked him to come... which he has done... but 2.5 years later he has done nothing to resolve the problem. We have called and called. In our last conversation, we told him his behavior is unacceptable and unprofessional 2.5 years was too long to wait! He told me “We are too far out of the way and inconvenient...that I would just have to wait a little longer. Funny, he didn't feel that when he took the job.Sadly, he has mistaken our kindness and patience for weakness. Therefore, we are left with little choice but to let future customers know that this business DOES NOT STAND BEHIND THEIR WORK and begin a social media campaign to get this word out.I would NEVER use this business and absolutely do not recommend them. We purchased carpeting from Fosters Flooring in Staatsburg. They were much better, responsive, and professional. I would highly recommend them.Service: Installation
ted s.
Nov 2022
We had over 2000 square feet of white oak flooring installed in our entire house. Although there were many problems from the beginning, we understand that flooring is a living thing, and we accepted the issues. We would never use this business again! The finish in the kitchen and part of the dining has unacceptable issues. This has been a problem since day one. There is dark staining coming through the wood on the seams. The finish is uneven and the floor stains when anything touches it. It just seems like the floor has no protection at all. The rest of the house does not have this issue. We have sent Mike pictures, asked him to come... which he has done... but 2.5 years later he has done nothing to resolve the problem. We have called and called. In our last conversation, we told him his behavior is unacceptable and unprofessional 2.5 years was too long to wait! He told me "We are too far out of the way and inconvenient...that I would just have to wait a little longer. Funny, he didn't feel that when he took the job. Sadly, he has mistaken our kindness and patience for weakness. Therefore, we are left with little choice but to let future customers know that this business DOES NOT STAND BEHIND THEIR WORK and begin a social media campaign to get this word out. I would NEVER use this business and absolutely do not recommend them. We purchased carpeting from Fosters Flooring in Staatsburg. They were much better, responsive, and professional. I would highly recommend them.
Gregg R.
May 2022
May 2022 we had Northern Dutchess Hardwood Flooring tear out old carpeting and install new, pre-finished hardwood flooring in a large bonus room. It was a pleasure visiting their store and getting honest advice on flooring options, availability, and cost. Everyone was helpful and knowledgable. They communicated with us as we waited for our order to arrive. Their installation crew was excellent and left the room spotless before they left. The floor looks magnificent. We would highly recommend NDHW if you need new carpeting or flooring and want to work with a local company that understands what superior service means!!
Katie Dunlop
Oct 2021
We are so pleased with our floors. They are absolutely beautiful. Communication with Mike was excellent and friendly. They arrived exactly when they said they would and finished quickly. Mike made sure we got the exact color we wanted. I highly recommend Northern Dutchess Hardwoods!
Beth Levine
Jun 2021
After deciding to renovate the majority of our floors all at the same time, we visited Northern Dutchess Hardwoods. We arrived feeling pretty lost and uncertain re: what we wanted, having no experience putting in any new flooring, but we couldn’t have chosen a better place. Mike and Dan were an absolute pleasure to work with. Mike was incredibly patient, kind and communicative throughout the entire process, from when we first selected flooring (a mix of hardwood, LVP and carpeting, with lots of indecision on my part thrown in) to the entire install, and he always took the time to share his vast knowledge so I could better understand the work. The results are gorgeous and completely transformed our home in a way I couldn’t have imagined. I wholeheartedly recommend Northern Dutchess Hardwoods, and when the time comes to renovate the one remaining area of the house that needs work, I will absolutely be giving Mike a call.
Daniel Maunz
Jun 2021
I reached out to Northern Duchess Hardwoods shortly before I closed on a home where we wanted to replace 75% of the floor with hardwoods. It was daunting, as our goal was to have the work done before we moved in, but I was 800 miles away in South Carolina. Mike went above and beyond to make our plans worked. He arranged to visit the home with our real estate agent so he could take measurements. He worked with us over the phone and via email to get us the hardwoods that we wanted. Even though we had a pretty short window for when the work could be done, it was all completed within about a week and a half, allowing us to move in when we had planned to do so. The work is gorgeous, and completely transformed our house. I would absolutely use Northern Duchess Hardwoods for our next project. My real estate agent was also blown away by Mike's professionalism, and she said that she is now enthusiastically recommending Northern Duchess to any of her clients that are looking to have floor work done.Service: Install flooring
Emily Sachar
Jun 2021
I just love these guys. First of all, they have a wonderful selection of carpeting and flooring. Second, they are SO nice. Third, they do an outstanding job of installation with hidden matches at the seams. And fourth, well, I just love our new wall-to-wall carpeting: hundreds of square feet of it! Mike is lovely. The installer teams are great. And we are blessed to have this shop in Red Hook.Service: Install flooring
merisue1
Jun 2021
What a wonderful experience we had with Northern Dutchess Hardwood. From the start, Mike was responsive to all my emails and calls. He provided all the information I needed, and expertly guided us to make quality decisions on our flooring. We wound up buying three types of flooring, including hardwood and carpeting. Mike provided advice and opinions when asked, but there was never a hint of pressure to make a specific decision. He also helped us work within our budget, and suggested ways to make our costs lower.In terms of the work, everything was completed in a timely manner, work started when promised, and the people working on the house were efficient and respectful of those of us in the house. Vinnie, who installed or hardwood, was great to work with. He arrived exactly on time, and seemingly never stopped until the entire job was completed.I highly recommend Northern Dutchess Hardwoods. It was nice to use a local company, and we couldn't be happier with the way the products look in our house.Service: Install flooring
Stephanie Hayano
Jun 2020
I highly recommend Northern Dutchess Flooring. Mike and his team are first rate. The showroom had lots of excellent choices...much more interesting than those found at big box stores...and many for comparable prices.Mike's integrity was evident when the hardwood manufacturer of my original choice provided production pieces that didn't exactly match the samples. He brought it to my attention and without question, let me select another option. The difference was slight, and he could have gone forward with the installation, but he was sensitive to the nuanced difference and let me make the choice. lHe kept me apprised of the delivery timing, and kept to the schedule. The workmanship of his team, particularly Vince, who installed the hardwood floors, provided great quality. The results gave the "WOW factor" I had hoped for. Thank you, Northern Dutchess Hardwood for doing such a great job!
Wayne Kawadler
Had Northern Dutchess install floors and tile in my new house...they were GREAT...so professional and responsive. Mike and his team are terrific. Great communication. Great work. The installers were amazing and worked really hard.Services: Wood floor installation
Ted Saad
We had over 2000 square feet of white oak flooring installed in our entire house. Although there were many problems from the beginning, we understand that flooring is a living thing, and we accepted the issues. We would never use this business again!The finish in the kitchen and part of the dining has unacceptable issues. This has been a problem since day one. There is dark staining coming through the wood on the seams. The finish is uneven and the floor stains when anything touches it. It just seems like the floor has no protection at all. The rest of the house does not have this issue.We have sent Mike pictures, asked him to come... which he has done... but 2.5 years later he has done nothing to resolve the problem. We have called and called. In our last conversation, we told him his behavior is unacceptable and unprofessional 2.5 years was too long to wait! He told me “We are too far out of the way and inconvenient...that I would just have to wait a little longer. Funny, he didn't feel that when he took the job.Sadly, he has mistaken our kindness and patience for weakness. Therefore, we are left with little choice but to let future customers know that this business DOES NOT STAND BEHIND THEIR WORK and begin a social media campaign to get this word out.I would NEVER use this business and absolutely do not recommend them. We purchased carpeting from Fosters Flooring in Staatsburg. They were much better, responsive, and professional. I would highly recommend them.Service: Installation
ted s.
We had over 2000 square feet of white oak flooring installed in our entire house. Although there were many problems from the beginning, we understand that flooring is a living thing, and we accepted the issues. We would never use this business again! The finish in the kitchen and part of the dining has unacceptable issues. This has been a problem since day one. There is dark staining coming through the wood on the seams. The finish is uneven and the floor stains when anything touches it. It just seems like the floor has no protection at all. The rest of the house does not have this issue. We have sent Mike pictures, asked him to come... which he has done... but 2.5 years later he has done nothing to resolve the problem. We have called and called. In our last conversation, we told him his behavior is unacceptable and unprofessional 2.5 years was too long to wait! He told me "We are too far out of the way and inconvenient...that I would just have to wait a little longer. Funny, he didn't feel that when he took the job. Sadly, he has mistaken our kindness and patience for weakness. Therefore, we are left with little choice but to let future customers know that this business DOES NOT STAND BEHIND THEIR WORK and begin a social media campaign to get this word out. I would NEVER use this business and absolutely do not recommend them. We purchased carpeting from Fosters Flooring in Staatsburg. They were much better, responsive, and professional. I would highly recommend them.
Gregg R.
May 2022 we had Northern Dutchess Hardwood Flooring tear out old carpeting and install new, pre-finished hardwood flooring in a large bonus room. It was a pleasure visiting their store and getting honest advice on flooring options, availability, and cost. Everyone was helpful and knowledgable. They communicated with us as we waited for our order to arrive. Their installation crew was excellent and left the room spotless before they left. The floor looks magnificent. We would highly recommend NDHW if you need new carpeting or flooring and want to work with a local company that understands what superior service means!!
Katie Dunlop
We are so pleased with our floors. They are absolutely beautiful. Communication with Mike was excellent and friendly. They arrived exactly when they said they would and finished quickly. Mike made sure we got the exact color we wanted. I highly recommend Northern Dutchess Hardwoods!
Beth Levine
After deciding to renovate the majority of our floors all at the same time, we visited Northern Dutchess Hardwoods. We arrived feeling pretty lost and uncertain re: what we wanted, having no experience putting in any new flooring, but we couldn’t have chosen a better place. Mike and Dan were an absolute pleasure to work with. Mike was incredibly patient, kind and communicative throughout the entire process, from when we first selected flooring (a mix of hardwood, LVP and carpeting, with lots of indecision on my part thrown in) to the entire install, and he always took the time to share his vast knowledge so I could better understand the work. The results are gorgeous and completely transformed our home in a way I couldn’t have imagined. I wholeheartedly recommend Northern Dutchess Hardwoods, and when the time comes to renovate the one remaining area of the house that needs work, I will absolutely be giving Mike a call.
Daniel Maunz
I reached out to Northern Duchess Hardwoods shortly before I closed on a home where we wanted to replace 75% of the floor with hardwoods. It was daunting, as our goal was to have the work done before we moved in, but I was 800 miles away in South Carolina. Mike went above and beyond to make our plans worked. He arranged to visit the home with our real estate agent so he could take measurements. He worked with us over the phone and via email to get us the hardwoods that we wanted. Even though we had a pretty short window for when the work could be done, it was all completed within about a week and a half, allowing us to move in when we had planned to do so. The work is gorgeous, and completely transformed our house. I would absolutely use Northern Duchess Hardwoods for our next project. My real estate agent was also blown away by Mike's professionalism, and she said that she is now enthusiastically recommending Northern Duchess to any of her clients that are looking to have floor work done.Service: Install flooring
Emily Sachar
I just love these guys. First of all, they have a wonderful selection of carpeting and flooring. Second, they are SO nice. Third, they do an outstanding job of installation with hidden matches at the seams. And fourth, well, I just love our new wall-to-wall carpeting: hundreds of square feet of it! Mike is lovely. The installer teams are great. And we are blessed to have this shop in Red Hook.Service: Install flooring
merisue1
What a wonderful experience we had with Northern Dutchess Hardwood. From the start, Mike was responsive to all my emails and calls. He provided all the information I needed, and expertly guided us to make quality decisions on our flooring. We wound up buying three types of flooring, including hardwood and carpeting. Mike provided advice and opinions when asked, but there was never a hint of pressure to make a specific decision. He also helped us work within our budget, and suggested ways to make our costs lower.In terms of the work, everything was completed in a timely manner, work started when promised, and the people working on the house were efficient and respectful of those of us in the house. Vinnie, who installed or hardwood, was great to work with. He arrived exactly on time, and seemingly never stopped until the entire job was completed.I highly recommend Northern Dutchess Hardwoods. It was nice to use a local company, and we couldn't be happier with the way the products look in our house.Service: Install flooring
Stephanie Hayano
I highly recommend Northern Dutchess Flooring. Mike and his team are first rate. The showroom had lots of excellent choices...much more interesting than those found at big box stores...and many for comparable prices.Mike's integrity was evident when the hardwood manufacturer of my original choice provided production pieces that didn't exactly match the samples. He brought it to my attention and without question, let me select another option. The difference was slight, and he could have gone forward with the installation, but he was sensitive to the nuanced difference and let me make the choice. lHe kept me apprised of the delivery timing, and kept to the schedule. The workmanship of his team, particularly Vince, who installed the hardwood floors, provided great quality. The results gave the "WOW factor" I had hoped for. Thank you, Northern Dutchess Hardwood for doing such a great job!