Part 1-It is baffling to me that this company is still in business based on the poor customer service that I received. #1 I never received email correspondence from XPO on the delivery status of my item. #2. I called several times to confirm the itinerary and the delivery ? status of my item and on each occasion was misinformed by XPO employees. #3. I took the day off from work only to be informed, after taking the initiative to call XPO again about the delivery status, that my item was not being delivered!! I hired workmen to help me bring the item into my home for that specific date, but I had to turn them away based on the rampant misinformation given to me by XPO...read full review
Dec 2023
Horrible company that doesnt honor schedules or window for delivery. Killed an entire day and claims a truck broke down. Dont know how these people are in business> STAY AWAY!!!!
Feb 2023
Absolute rudest "customer service" I have ever experienced. They are incompetent, unorganized, and are completely rude. Mary wouldn't even let me finish a sentence, talked over me, and instead of listening and trying to find a solution, she cut me off, lectured me for things I didn't do, and would put me on hold without warning. Her supervisor was almost as bad. Wish I could have rated them ZERO stars. These people need to get a new job, they are a disgrace.
Google: 1.8/5
Part 1-It is baffling to me that this company is still in business based on the poor customer service that I received. #1 I never received email correspondence from XPO on the delivery status of my item. #2. I called several times to confirm the itinerary and the delivery ? status of my item and on each occasion was misinformed by XPO employees. #3. I took the day off from work only to be informed, after taking the initiative to call XPO again about the delivery status, that my item was not being delivered!! I hired workmen to help me bring the item into my home for that specific date, but I had to turn them away based on the rampant misinformation given to me by XPO...read full review
Horrible company that doesnt honor schedules or window for delivery. Killed an entire day and claims a truck broke down. Dont know how these people are in business> STAY AWAY!!!!
Absolute rudest "customer service" I have ever experienced. They are incompetent, unorganized, and are completely rude. Mary wouldn't even let me finish a sentence, talked over me, and instead of listening and trying to find a solution, she cut me off, lectured me for things I didn't do, and would put me on hold without warning. Her supervisor was almost as bad. Wish I could have rated them ZERO stars. These people need to get a new job, they are a disgrace.