About Sears Appliance Repair
Sears Appliance Repair has been fixing appliances since 1956, earning over 850,000 5-Star Reviews nationwide. Their local repair technicians can fix any appliance, regardless of where it was purchased, and they offer same-day or next-day appointments. They diagnose and repair a wide range of appliances, including major brands and models. While some customers have expressed frustration with customer service, particularly with difficulty speaking to a human, many have praised the professionalism and knowledge of their service technicians. Matthew, a repeat service agent, has been highlighted for his charm and expertise, always fixing the problems and providing helpful advice. Jermaine has also received commendation for his dedication, going above and beyond to ensure customers receive their parts and have their issues resolved effectively. With a 90-day satisfaction guarantee, customers can feel confident that their appliances will be repaired to their satisfaction.
Service man Matthew was great. Customer Service is horrible. You cannot speak with a human. It is all computers. You cannot ask questions! I have a balance $$ that I am suppose to receive but I cannot speak with a person. You only speak with a person (cannot speak English ) on your initial call. Very unhappy with customer service
Matthew is a repeat service agent for my appliances, and he is always professional, charming and knowledgeable. He fixes the problem(s), giving advice on how to keep things going at their best. This man is a keeper!
Jermaine was the only reason that my experience went well. I was waiting for parts and my emails from Sears kept saying they were delivered, i never got it, so i had to reschedule, again i was notified parts in, when Jermaine called to tell me he was on his way i told him i did not receive my parts, he knew i was upset i didnt have a refridgerator for a month, he himself and went back to the warehouse. My parts were delivered there with my name not his, he picked them up, called me he was on his way to me. Thank god for Jermaine and his perserverance to locate my refridgerator parts, he deserves acknowledgment and commandation. Thank you Jermaine!!