Petro Home Services

Petro Home Services is known for their excellent technicians who are efficient and mindful, going above and beyond to ensure customer satisfaction. The customer service is exceptional, with representatives who are patient and helpful in providing detailed information about service plans and options. Recently, some customers noted that the office staff could improve response times to concerns. Despite this, service technicians like Henry and Taylor have received praise for their knowledge and quality of work. Customers have shared positive experiences, highlighting how Henry showed up promptly and did a great job, while Taylor performed an excellent tune-up on their central A/C system, addressing all questions and providing personable service. Customers also appreciate the company's communication, with calls in advance and follow-up phone calls, which stand out compared to other area companies. Some customers find their oil prices to be higher than local competitors and would like to see price matching and discounts for long-term clients. Petro offers a referral program that benefits both new and existing customers with a credit on their bill. Overall, Petro Home Services provides professional and high-quality service, though pricing and office response times remain concerns for some customers.