I order propane through the Ithaca location. A few years back, my fiance was battling cancer. She took several hot baths a day. Without realizing it, we ran out of propane. We called E&V and they told me there would be a fee for coming out in an emergency. "No problem, we're fine with that. But we need it today." They came out the same day and she was able to keep taking her hot baths. Then the delivery guy realized who it was, and that she was battling cancer. The manager called us up, let us know they weren't charging the Emergency fee and wished us luck. I told them, I'll be a customer for life. It's been over 6 years now,... read full review
November 2024
Had our Mitsubishi mini-split installed today by DJ, Doug and Dave and they did such a fantastic job all around! They were very professional, courteous, and friendly. They also made sure to provide all the information about the new unit and answer my questions. I also would like to mention that earlier this summer, I had Rich K. come and deep-clean an existing mini-split that was super dirty and moldy, and he did an incredible job at getting that unit clean! I am so happy with the quality of service, I have decided to use E&V Energy for the maintenance of other systems in my home (boiler, water heater).
June 2024
AMAZING CUSTOMER SERVICE! This is the first time I have used a propane company and I am so THANKFUL that we use E&V. They truly care about their customers and will go out of their way to make sure people are taken care of, they shined a bright light on a terrible frozen pipe morning. THANK YOU DAN AND E&V PROPANE!
EDIT 5/20/24 - I've said it before and I will say it again...this company takes customer service to a whole new level. If someone offered me half price on propane I would not switch. I've never been so happy with a service provider. Thank you Mel and everyone at E&V for caring so much about your customers!
I order propane through the Ithaca location. A few years back, my fiance was battling cancer. She took several hot baths a day. Without realizing it, we ran out of propane. We called E&V and they told me there would be a fee for coming out in an emergency. "No problem, we're fine with that. But we need it today." They came out the same day and she was able to keep taking her hot baths. Then the delivery guy realized who it was, and that she was battling cancer. The manager called us up, let us know they weren't charging the Emergency fee and wished us luck. I told them, I'll be a customer for life. It's been over 6 years now,... read full review
Had our Mitsubishi mini-split installed today by DJ, Doug and Dave and they did such a fantastic job all around! They were very professional, courteous, and friendly. They also made sure to provide all the information about the new unit and answer my questions.
I also would like to mention that earlier this summer, I had Rich K. come and deep-clean an existing mini-split that was super dirty and moldy, and he did an incredible job at getting that unit clean!
I am so happy with the quality of service, I have decided to use E&V Energy for the maintenance of other systems in my home (boiler, water heater).
AMAZING CUSTOMER SERVICE! This is the first time I have used a propane company and I am so THANKFUL that we use E&V. They truly care about their customers and will go out of their way to make sure people are taken care of, they shined a bright light on a terrible frozen pipe morning. THANK YOU DAN AND E&V PROPANE!
EDIT 5/20/24 - I've said it before and I will say it again...this company takes customer service to a whole new level. If someone offered me half price on propane I would not switch. I've never been so happy with a service provider. Thank you Mel and everyone at E&V for caring so much about your customers!