Made an appointment and they never showed up or even reached out to tell me they couldn't make it. Waited for 2 hours. Robert didn't even answer the phone when I tried to find out what was going on. Why would they accept my appointment if they weren't going to come. Also no communication is really frustrating. Ashame because they were so highly reviewed. Can it get any worse? NOPE!
Eric Schuman
Jun 2025
A real mensch! Did a great job with our couch.
Robin Rothstein
Jul 2023
I have been using Robert for YEARS. I wish I could clone him for other projects! If you're looking for a highly-skilled carpet and sofa cleaner, who is reliable, professional, friendly, and fairly priced, look no further than Steam Pro NYC Carpet, Rug and Upholstery Cleaning! You will NOT be disappointed!Services: Upholstery cleaning
Alex M.
Jul 2023
Robert is fantastic at his job. He provided a quote on the phone, showed up on time, and did a great job cleaning my sofa and chair. I am thrilled with the outcome and will use his services again - bonus is that this is a small local business. Thanks Robert!
Michele Tepper
Jun 2023
I have used a lot of upholstery cleaning services but since I found Steam Pro I have only wanted to use them! Robert is friendly, prompt, and professional, and you can tell how much he cares about getting your rugs, sofa, and chairs spotless. Especially now that I have a dog, he is the only cleaner I will ever use. You will not be sorry for choosing Steam Pro!!Services: Upholstery cleaning
Ryan T.
May 2023
Excellent business/customer service. Rob and his team did a great job cleaning my sofa and carpet. He was extremely easy to deal with. Definitely recommend their services.
m ries
Sep 2022
I found these guys on an instagram ad and decided to give them a shot. we have a four year old sectional with mild wear-n-tear and some general pet stains (cat people out there-you know what I am talking about!). We were under the impression that it was time to replace the sofa but when I saw the ad for these guys I figured we’d give the ol’ girl one last chance.I am SO GLAD i called them. I called on Tuesday…they fit me in Friday with a window of 10-12…I asked if they could be here right at 10 (waiting for home service/repair ppl is the worst) and they said “no prob”.He was here RIGHT AT 10…came in…was friendly, efficient, respectful of my space (and in general)….after about 1.5 hours, my sofa was basically brand new. I WOULD HAPPILY PAY MUCH MORE for the incredible service and remarkable results. If you are considering these guys for any service, DO IT! 6 outta 5 stars.Services: Pet stain & odor removal
Robert Torres
Aug 2022
Great best cleaning I have had in years would recommend!Services: Carpet steam cleaning
Thomas Polleri
Aug 2022
Robert was the best! Informative, professional, punctual. I have never had anything professionally cleaned before. My furniture / rug are 4 years old and were starting to look a little “ratty”. They now look brand new again. They are competitively priced too. Looks like I found my new Steam Cleaners!! Highly recommend this company!!Services: Carpet steam cleaning
Jack Walla
Aug 2022
Robert was friendly and professional. He cleaned an entire sectional couch and removed all the stains/spots. Would definitely use again!
Samuel Robinson
Made an appointment and they never showed up or even reached out to tell me they couldn't make it. Waited for 2 hours. Robert didn't even answer the phone when I tried to find out what was going on. Why would they accept my appointment if they weren't going to come. Also no communication is really frustrating. Ashame because they were so highly reviewed.
Can it get any worse? NOPE!
Eric Schuman
A real mensch! Did a great job with our couch.
Robin Rothstein
I have been using Robert for YEARS. I wish I could clone him for other projects! If you're looking for a highly-skilled carpet and sofa cleaner, who is reliable, professional, friendly, and fairly priced, look no further than Steam Pro NYC Carpet, Rug and Upholstery Cleaning! You will NOT be disappointed!Services: Upholstery cleaning
Alex M.
Robert is fantastic at his job. He provided a quote on the phone, showed up on time, and did a great job cleaning my sofa and chair. I am thrilled with the outcome and will use his services again - bonus is that this is a small local business. Thanks Robert!
Michele Tepper
I have used a lot of upholstery cleaning services but since I found Steam Pro I have only wanted to use them! Robert is friendly, prompt, and professional, and you can tell how much he cares about getting your rugs, sofa, and chairs spotless. Especially now that I have a dog, he is the only cleaner I will ever use. You will not be sorry for choosing Steam Pro!!Services: Upholstery cleaning
Ryan T.
Excellent business/customer service. Rob and his team did a great job cleaning my sofa and carpet. He was extremely easy to deal with. Definitely recommend their services.
m ries
I found these guys on an instagram ad and decided to give them a shot. we have a four year old sectional with mild wear-n-tear and some general pet stains (cat people out there-you know what I am talking about!). We were under the impression that it was time to replace the sofa but when I saw the ad for these guys I figured we’d give the ol’ girl one last chance.I am SO GLAD i called them. I called on Tuesday…they fit me in Friday with a window of 10-12…I asked if they could be here right at 10 (waiting for home service/repair ppl is the worst) and they said “no prob”.He was here RIGHT AT 10…came in…was friendly, efficient, respectful of my space (and in general)….after about 1.5 hours, my sofa was basically brand new. I WOULD HAPPILY PAY MUCH MORE for the incredible service and remarkable results. If you are considering these guys for any service, DO IT! 6 outta 5 stars.Services: Pet stain & odor removal
Robert Torres
Great best cleaning I have had in years would recommend!Services: Carpet steam cleaning
Thomas Polleri
Robert was the best! Informative, professional, punctual. I have never had anything professionally cleaned before. My furniture / rug are 4 years old and were starting to look a little “ratty”. They now look brand new again. They are competitively priced too. Looks like I found my new Steam Cleaners!! Highly recommend this company!!Services: Carpet steam cleaning
Jack Walla
Robert was friendly and professional. He cleaned an entire sectional couch and removed all the stains/spots. Would definitely use again!