The worst facial that I have ever had. She was way too aggressive and I now have large scabs all over the lower part of my face. I had mildly clogged pores and it’s two days and my skin has never looked so bad. Not even when I was a teenager.
Stay away from this spa. I usually go to Pretty Please Skincare in Flatiron which is 1000 times better in every possible way and facials are basically the same price
Paris Rolas
Oct 2025
I had such high hopes !!! Overall not bad (the facial) but nothing special either what really ticked me off is that the esthetician applied a mask on my face without telling me it would cost more! I really think that if you need to apply something other than what the person paid for you should ask and tell them upfront that it will cost more and if they are ok with that then You can apply it ! The other thing was when I finished with my treatment and went to the counter to pay they had three creams that they were trying to sell me??? I really don’t like that! We didn’t talk about any of this lady??? She didn't talk to me about needing a cream or anything like that, especially when before when she asked me what type of creams do I use I told her I was really happy with my skin care. So over all very mediocre service I have had wayyyy better facials and the whole vibe is to extract as much money as they can from you! You feel so used! No smiles no being polite nothing!!! JUST give me all your money (That is what it felt like) Its a shame I really wanted to like this place , the aesthetic is nice and welcoming but they need to work on their customer service a lot more. Will not be going back!
sharia jennings
Jun 2025
Can’t remember who I spoke to unfortunately, she said she was one of the “managers” but she was ruuuuudddddeeee…. This isn’t the first time I spoken to the front desk person and they were rude. I was a member with silver mirror since 2018/2019 and I have chose to end my membership today. Not only do the some of the staff lack professionalism and kindness to their clients, their services have declined drastically too. I had a facial with what I thought to be one of the best estheticians since the others left, Satoko. Although she is nice, her services or their products caused a horrible reaction. I have noticed the quality of their products/ equipment has not been the same recently, and on this particular occasion it resulted in me going to the dermatologist for treatment.
During my facial I informed the esthetician my face was burning and she said “that’s because I’m giving you a double exfoliation” she did not remove it and I figured she’s the expert so I just let her continue. Come to find out she used two products that were noted on my account to cause reactions. A day or two later I had terrible reaction. Now they did try their best to accommodate which was appreciated. However, with consultation from my dermatologist and my experience I chose to end my relationship. They have declined BIG time with not only the quality of workers but service and products as well. I am currently pending refunds to my account as well. *Sidenote Liz was sweet and she tried her best to help me.
Chrissi H.
Jun 2025
Monthly ritual - I always leave with glowing skin!
Bebe Tabickman
May 2025
I have had the best experience here! Erica is phenomenal! My skin has never looked better!
Anita Solnit
May 2025
Fabulous! Thorough, good explanations for beginners, I can see the results. Erica is lovely
Michelle Phillip
May 2025
Pj gave me the BEST & most thorough Dermaplane facial +Gua Sha of my life. I am beyond happy with the results. My skin feels baby smooth and looks glass. I am in the beauty industry and she is amazing at what she does !
Norah L
Apr 2025
Great service tailored to individual needs. No frills, clean space. Great products, skin still glowing a week later. I love that the esthetician didn’t push to upsell/cross-cell, focused on my goals of a relaxing and effective treatment. Thank you Silver Mirror, I’ll be back!
Antoine Ducret
Feb 2025
Updated review: After we encountered an issue at one of the locations we received a call from a company executive who genuinely apologized and offered to remedy the experience. I am very impressed and pleased with the company's response. Not many businesses take the time to reach out and make things right with their customers. I will be returning for services and share a review on the spa services.
Ellen Mollen
Dec 2024
Satoko at Silver Mirror Upper Eastside is amazing!! She provides very effective and relaxing facials and her facial massage is off the charts!!
stacey t
The worst facial that I have ever had. She was way too aggressive and I now have large scabs all over the lower part of my face. I had mildly clogged pores and it’s two days and my skin has never looked so bad. Not even when I was a teenager.
Stay away from this spa. I usually go to Pretty Please Skincare in Flatiron which is 1000 times better in every possible way and facials are basically the same price
Paris Rolas
I had such high hopes !!! Overall not bad (the facial) but nothing special either what really ticked me off is that the esthetician applied a mask on my face without telling me it would cost more! I really think that if you need to apply something other than what the person paid for you should ask and tell them upfront that it will cost more and if they are ok with that then You can apply it ! The other thing was when I finished with my treatment and went to the counter to pay they had three creams that they were trying to sell me??? I really don’t like that! We didn’t talk about any of this lady??? She didn't talk to me about needing a cream or anything like that, especially when before when she asked me what type of creams do I use I told her I was really happy with my skin care. So over all very mediocre service I have had wayyyy better facials and the whole vibe is to extract as much money as they can from you! You feel so used! No smiles no being polite nothing!!! JUST give me all your money (That is what it felt like) Its a shame I really wanted to like this place , the aesthetic is nice and welcoming but they need to work on their customer service a lot more. Will not be going back!
sharia jennings
Can’t remember who I spoke to unfortunately, she said she was one of the “managers” but she was ruuuuudddddeeee…. This isn’t the first time I spoken to the front desk person and they were rude. I was a member with silver mirror since 2018/2019 and I have chose to end my membership today. Not only do the some of the staff lack professionalism and kindness to their clients, their services have declined drastically too. I had a facial with what I thought to be one of the best estheticians since the others left, Satoko. Although she is nice, her services or their products caused a horrible reaction.
I have noticed the quality of their products/ equipment has not been the same recently, and on this particular occasion it resulted in me going to the dermatologist for treatment.
During my facial I informed the esthetician my face was burning and she said “that’s because I’m giving you a double exfoliation” she did not remove it and I figured she’s the expert so I just let her continue. Come to find out she used two products that were noted on my account to cause reactions.
A day or two later I had terrible reaction. Now they did try their best to accommodate which was appreciated. However, with consultation from my dermatologist and my experience I chose to end my relationship. They have declined BIG time with not only the quality of workers but service and products as well. I am currently pending refunds to my account as well.
*Sidenote Liz was sweet and she tried her best to help me.
Chrissi H.
Monthly ritual - I always leave with glowing skin!
Bebe Tabickman
I have had the best experience here! Erica is phenomenal! My skin has never looked better!
Anita Solnit
Fabulous! Thorough, good explanations for beginners, I can see the results. Erica is lovely
Michelle Phillip
Pj gave me the BEST & most thorough Dermaplane facial +Gua Sha of my life. I am beyond happy with the results. My skin feels baby smooth and looks glass. I am in the beauty industry and she is amazing at what she does !
Norah L
Great service tailored to individual needs. No frills, clean space. Great products, skin still glowing a week later. I love that the esthetician didn’t push to upsell/cross-cell, focused on my goals of a relaxing and effective treatment. Thank you Silver Mirror, I’ll be back!
Antoine Ducret
Updated review: After we encountered an issue at one of the locations we received a call from a company executive who genuinely apologized and offered to remedy the experience. I am very impressed and pleased with the company's response. Not many businesses take the time to reach out and make things right with their customers. I will be returning for services and share a review on the spa services.
Ellen Mollen
Satoko at Silver Mirror Upper Eastside is amazing!! She provides very effective and relaxing facials and her facial massage is off the charts!!