About Madame Paulette
Madame Paulette is a renowned establishment that specializes in the care and restoration of high-quality garments, including dry cleaning, alterations, and laundry services. The expert team, led by skilled professionals, is praised for their exceptional attention to detail and ability to preserve even the most delicate fabrics, such as wedding dresses and luxury items. Customers have highlighted the exceptional skills of the tailors, who have successfully altered dresses for both fashion emergencies and special occasions. The team is described as warm, caring, and professional, creating a delightful experience for customers. Recent reviews praise the talented staff, including Galina, Emy, and Lena, for their exceptional work in restoring and transforming clothing, from shortening a flared coat to creating custom slips from leftover fabric.
DO NOT USE THIS DRY CLEANER - customer service is completely unsatisfactory. Several of my high value items were lost and MP has done nothing to fix the problem. They do not answer the phone, do not return calls, and do not respond to emails.
I too had excellent customer service from Samantha. In one case the cleaning took longer than expected but they needed to do some repair work on the dress and it had some spots that needed special attention. The dress had been put away for decades but when I got it back, it was amazing!