10/10 would recommend! This might be the best facial in NY. If you want to have the best experience give yourself time so you’re not rushed. The appointment is 2 hours(maybe longer if depending on services you choose)of relaxation.
Ally A.
Dec 2023
I started coming to Crystal Palace Beauty in the middle of covid (2021) after not getting a facial for months. At the time, my skin was at its worst state due to stress and mask acne. I decided to give this spot a try and I've been coming back monthly ever since! This business is a one woman show. Joanne is the only person here doing facials, and I just wanted to take a moment to talk about how sweet and genuinely caring she is. She has fixed my skin, and it has never looked better. Joanne has never made me felt self conscious about my skin and genuinely cares to improve it. Joanne also asks if you're interested in product suggestions which is nice because i feel like other facial places try to upsell you products and packages. It's not the case here; because I said yes and asked for product recs, she suggests some for me. (And i still use and love all the products she recommends me). In terms of her facials, she never rushes and has great attention to detail. She is also extremely clean and hygienic which i really appreciate. Her facials are a bit longer but totally worth it. I always feel so relaxed coming here. She makes a point not to engage in conversation during the facial so she can focus and you can truly relax :). I want to gatekeep Joanne but I care about her business - so if you're looking for a new facial place, check her out!
Judy
Aug 2023
Joanne is really kind and takes her time caring for your skin. My appointment was around 2 and a half hours. I appreciated the thought she put into my skin and also appreciated her letting me know ahead of time how long it would take. She explained how she learned her gua shua techniques and how she really took the time to study up on her work. The massage at the end felt great.You may be upsold so just be prepared for that. I made an appointment for a microdermabrasion and said that I didn’t need anything else, but after speaking with Joanne, she advised that I get a lymphatic facial. I did, however, turn down the products she was selling because I use the same few products and don’t like risking a bad reaction.Unfortunately, I haven’t noticed any slimming effects or any difference in my skin from the microdermabrasion. However, I did come in with already clear skin and without any particular skin issues. For me personally, the $490 (for a microdermabrasion and lymphatic facial, after tip and tax) isn’t worth it, but maybe someone else with more severe skin issues would see a difference. Honestly, I was really surprised to see that the cost was more than the famous $350 fifth Avenue microcurrent slimming facial that includes microdermabrasion. It’s also my own fault for thinking that a massage, without more, could slim my face.I hope this helps someone else make an informed decision.Services: Facial lymphatic drainage
Christina S
Jul 2023
I have been seeing Joann for about 8 years now. She is the best for facials, hands down! This is way above a 5 Star experience. She really knows what she is doing with her hands and is an expert with extractions.
She books up for months in advance, so book with time. Also this will cost you about $200 at min + tip. Enjoy!! Tell her I sent you! I come all the way from NJ now
Christina Sandoval
Nov 2022
I have been seeing Joann for about 8 years now. She is the best for facials, hands down! This is way above a 5 Star experience. She really knows what she is doing with her hands and is an expert with extractions.She books up for months in advance, so book with time. Also this will cost you about $200 at min + tip. Enjoy!! Tell her I sent you! I come all the way from NJ now
Marla K.
Feb 2022
Joanne, I am leaving a review because I don't know how else to contact you so early. My son woke up sick and I have to take him to the doctor. I won't be able to make 1030 today.
m n
Aug 2021
Crystal Palace Beauty is a hidden gem, I selfishly almost don't want to leave a review for fear that it will be harder to book appointments.This is the best and thorough facial that you will find in NYC, and certainly for the affordable price points. I spend on average about 1/2 as much as I did at Christine Chin & Ling Spa, and the facials here are so much better- I always felt like the facials at Christine Chin + Ling Spa were surface level, these are much more thorough and cleansing.Joanne is so thorough and caring and has magic hands- for me, the extractions are very delicate and not painful at all. Her regime has changed my skin, and I am so thankful to her.During Covid19, I felt very safe with the rigorous safety standards that Joanne has implemented. Above and beyond.
Terri C.
Aug 2021
It has been years since I been to Crystal Palace for a treatment. Partially due to the pandemic but mainly because of scheduling. A lot of the health guidelines have been altered so if you are seeking an appointment, please call the office in advance for details. Basically, due to the social distancing and other restrictions, there will be a limited # of slots. I had to wait a few weeks to get the date/time that I wanted. I was also put onto a waiting list when an appointment was canceled so I can take that time frame. Therefore, it is definitely a lot harder to get an appointment, but was the wait worth it? - oh hecks yeah. Once appointment is made and confirmed - there will be clear directions (please read email) sent to you, with straightforward steps. There are new additions like you cannot wear your shoes upon entering and sanitizing is down to a tee from the moment you step in to the pen that you touch. Fear not, germs are probably not gonna make it past the threshold of this facility LOL! No other clients can be in the same facility when you are present, to make the best of all safety precautions. These are just a tidbits of the new going-ons and it probably takes about hmm.. maybe extra 15-20 seconds of your time - and if that block of time is too tremendous for your schedule and too burdensome for your busy life, then maybe it's best to find somewhere else that comprises less of these troubling steps.. you know, these steps to help save a life or two.. or to save a trip to the hospital.. you know how that goes. I mean, come on - if someone is willing to do the extra work to do all the cleaning and germ-annihilation for you, I do not see why that is even a bad thing. But my point in bringing all this up is to shed some light on how businesses have been impacted by the pandemic - and now there are more expenses and extra work incurred to not only fulfill customer satisfaction but to add on the safety component. It entails more expenses from an owner who has to use disposable everything, and the time/effort for maintenance, and keeping track of the constant changing guidelines with CDC, and other requirements. The disposables include everything from brand new sandals (oh yes you get to keep them too at the end of your service), to the bedding used. It is a big to-do yet to the owners, the health concern for all is a priority. I also am publishing this part of the review so that many businesses utilize the same methods and care for their customers and employees. Crystal Palace can probably be a paradigm for all other businesses (not just in the skincare field) to follow in how they make it work for their clients and themselves. Joanne, the skincare specialist (best of all time ever), was able to introduce new products (not selling them) for the skincare treatment. Although this introduction of new products/services/type of treatment is not a new thing - it is always great to know that there are always something different to try out. Some people enjoy the same old same old - which works too (just need to make that clear in advance) but it's also refreshing when it is a break from the usual routine (as with anything we do in life!).
Megan N
Jul 2021
Crystal Palace Beauty is a hidden gem, I selfishly almost don't want to leave a review for fear that it will be harder to book appointments.
This is the best and thorough facial that you will find in NYC, and certainly for the affordable price points. I spend on average about 1/2 as much as I did at Christine Chin & Ling Spa, and the facials here are so much better- I always felt like the facials at Christine Chin + Ling Spa were surface level, these are much more thorough and cleansing.
Joanne is so thorough and caring and has magic hands- for me, the extractions are very delicate and not painful at all. Her regime has changed my skin, and I am so thankful to her.
During Covid19, I felt very safe with the rigorous safety standards that Joanne has implemented. Above and beyond.
Jeya L.
Jul 2021
Love Joanne's facials. She has an incredibly sweet demeanor and works really hard. I'd give her 6 stars if I could for her facials. Scheduling is a nightmare however which is why the overall is just 3. She goes out of town for two months in the summer during break out time and is hard to book an appointment with if you suddenly break out. You have to wait months. Another hard part is her assistant doesn't speak English very well and takes a really long time to ask a question. Things happen, but to reschedule is so difficult, and they have raised their prices now. For the same price I can go to a higher end in midtown, so I no longer go here.
Aris Bordo
10/10 would recommend! This might be the best facial in NY. If you want to have the best experience give yourself time so you’re not rushed. The appointment is 2 hours(maybe longer if depending on services you choose)of relaxation.
Ally A.
I started coming to Crystal Palace Beauty in the middle of covid (2021) after not getting a facial for months. At the time, my skin was at its worst state due to stress and mask acne. I decided to give this spot a try and I've been coming back monthly ever since! This business is a one woman show. Joanne is the only person here doing facials, and I just wanted to take a moment to talk about how sweet and genuinely caring she is. She has fixed my skin, and it has never looked better. Joanne has never made me felt self conscious about my skin and genuinely cares to improve it. Joanne also asks if you're interested in product suggestions which is nice because i feel like other facial places try to upsell you products and packages. It's not the case here; because I said yes and asked for product recs, she suggests some for me. (And i still use and love all the products she recommends me). In terms of her facials, she never rushes and has great attention to detail. She is also extremely clean and hygienic which i really appreciate. Her facials are a bit longer but totally worth it. I always feel so relaxed coming here. She makes a point not to engage in conversation during the facial so she can focus and you can truly relax :). I want to gatekeep Joanne but I care about her business - so if you're looking for a new facial place, check her out!
Judy
Joanne is really kind and takes her time caring for your skin. My appointment was around 2 and a half hours. I appreciated the thought she put into my skin and also appreciated her letting me know ahead of time how long it would take. She explained how she learned her gua shua techniques and how she really took the time to study up on her work. The massage at the end felt great.You may be upsold so just be prepared for that. I made an appointment for a microdermabrasion and said that I didn’t need anything else, but after speaking with Joanne, she advised that I get a lymphatic facial. I did, however, turn down the products she was selling because I use the same few products and don’t like risking a bad reaction.Unfortunately, I haven’t noticed any slimming effects or any difference in my skin from the microdermabrasion. However, I did come in with already clear skin and without any particular skin issues. For me personally, the $490 (for a microdermabrasion and lymphatic facial, after tip and tax) isn’t worth it, but maybe someone else with more severe skin issues would see a difference. Honestly, I was really surprised to see that the cost was more than the famous $350 fifth Avenue microcurrent slimming facial that includes microdermabrasion. It’s also my own fault for thinking that a massage, without more, could slim my face.I hope this helps someone else make an informed decision.Services: Facial lymphatic drainage
Christina S
I have been seeing Joann for about 8 years now. She is the best for facials, hands down! This is way above a 5 Star experience. She really knows what she is doing with her hands and is an expert with extractions.
She books up for months in advance, so book with time. Also this will cost you about $200 at min + tip. Enjoy!! Tell her I sent you! I come all the way from NJ now
Christina Sandoval
I have been seeing Joann for about 8 years now. She is the best for facials, hands down! This is way above a 5 Star experience. She really knows what she is doing with her hands and is an expert with extractions.She books up for months in advance, so book with time. Also this will cost you about $200 at min + tip. Enjoy!! Tell her I sent you! I come all the way from NJ now
Marla K.
Joanne, I am leaving a review because I don't know how else to contact you so early. My son woke up sick and I have to take him to the doctor. I won't be able to make 1030 today.
m n
Crystal Palace Beauty is a hidden gem, I selfishly almost don't want to leave a review for fear that it will be harder to book appointments.This is the best and thorough facial that you will find in NYC, and certainly for the affordable price points. I spend on average about 1/2 as much as I did at Christine Chin & Ling Spa, and the facials here are so much better- I always felt like the facials at Christine Chin + Ling Spa were surface level, these are much more thorough and cleansing.Joanne is so thorough and caring and has magic hands- for me, the extractions are very delicate and not painful at all. Her regime has changed my skin, and I am so thankful to her.During Covid19, I felt very safe with the rigorous safety standards that Joanne has implemented. Above and beyond.
Terri C.
It has been years since I been to Crystal Palace for a treatment. Partially due to the pandemic but mainly because of scheduling. A lot of the health guidelines have been altered so if you are seeking an appointment, please call the office in advance for details. Basically, due to the social distancing and other restrictions, there will be a limited # of slots. I had to wait a few weeks to get the date/time that I wanted. I was also put onto a waiting list when an appointment was canceled so I can take that time frame. Therefore, it is definitely a lot harder to get an appointment, but was the wait worth it? - oh hecks yeah. Once appointment is made and confirmed - there will be clear directions (please read email) sent to you, with straightforward steps. There are new additions like you cannot wear your shoes upon entering and sanitizing is down to a tee from the moment you step in to the pen that you touch. Fear not, germs are probably not gonna make it past the threshold of this facility LOL! No other clients can be in the same facility when you are present, to make the best of all safety precautions. These are just a tidbits of the new going-ons and it probably takes about hmm.. maybe extra 15-20 seconds of your time - and if that block of time is too tremendous for your schedule and too burdensome for your busy life, then maybe it's best to find somewhere else that comprises less of these troubling steps.. you know, these steps to help save a life or two.. or to save a trip to the hospital.. you know how that goes. I mean, come on - if someone is willing to do the extra work to do all the cleaning and germ-annihilation for you, I do not see why that is even a bad thing. But my point in bringing all this up is to shed some light on how businesses have been impacted by the pandemic - and now there are more expenses and extra work incurred to not only fulfill customer satisfaction but to add on the safety component. It entails more expenses from an owner who has to use disposable everything, and the time/effort for maintenance, and keeping track of the constant changing guidelines with CDC, and other requirements. The disposables include everything from brand new sandals (oh yes you get to keep them too at the end of your service), to the bedding used. It is a big to-do yet to the owners, the health concern for all is a priority. I also am publishing this part of the review so that many businesses utilize the same methods and care for their customers and employees. Crystal Palace can probably be a paradigm for all other businesses (not just in the skincare field) to follow in how they make it work for their clients and themselves. Joanne, the skincare specialist (best of all time ever), was able to introduce new products (not selling them) for the skincare treatment. Although this introduction of new products/services/type of treatment is not a new thing - it is always great to know that there are always something different to try out. Some people enjoy the same old same old - which works too (just need to make that clear in advance) but it's also refreshing when it is a break from the usual routine (as with anything we do in life!).
Megan N
Crystal Palace Beauty is a hidden gem, I selfishly almost don't want to leave a review for fear that it will be harder to book appointments.
This is the best and thorough facial that you will find in NYC, and certainly for the affordable price points. I spend on average about 1/2 as much as I did at Christine Chin & Ling Spa, and the facials here are so much better- I always felt like the facials at Christine Chin + Ling Spa were surface level, these are much more thorough and cleansing.
Joanne is so thorough and caring and has magic hands- for me, the extractions are very delicate and not painful at all. Her regime has changed my skin, and I am so thankful to her.
During Covid19, I felt very safe with the rigorous safety standards that Joanne has implemented. Above and beyond.
Jeya L.
Love Joanne's facials. She has an incredibly sweet demeanor and works really hard. I'd give her 6 stars if I could for her facials. Scheduling is a nightmare however which is why the overall is just 3. She goes out of town for two months in the summer during break out time and is hard to book an appointment with if you suddenly break out. You have to wait months. Another hard part is her assistant doesn't speak English very well and takes a really long time to ask a question. Things happen, but to reschedule is so difficult, and they have raised their prices now. For the same price I can go to a higher end in midtown, so I no longer go here.