DO NOT HIRE THEM! THEY HAVE BAD REVIEWS FOR A REASON! I hired Clutter for their moving and storage services at the recommendation of my friend, who had a good experience. I read their awful reviews prior, but figured all moving companies have bad reviews and I'll take my friend's word for it. I wish that I had not done so. PLEASE head this warning -- the company overall is a nightmare to work with.
They 'lost' nearly half of my stuff. Stuff that was incredibly valuable and precious. They will not speak to you on the phone, they are not transparent about how they handle and store your stuff, they are not transparent about any of their... read full review
October 2025
DO NOT USE THESE PEOPLE!! I had a reservation for 7/16/25. I was initially quoted 1 price and I agreed. Late night 7/13/25 I was emailed a significantly higher amount. I never agreed to THAT amount called first thing in the morning 7/14/25 to cancel. They helped themselves to $100 out of my checking account (BIG MISTAKE). Claiming a late fee saying they didn't have enough notice. I was told I had 2 days to cancel without being penalized. If you use them (I pray you don't), NEVER use a DEBIT card. These people (?) got $100 for doing absolutely positively NOTHING!
October 2025
I've been using Clutter for several years to store seasonal items (heavy coats in the summer, window A/C in the winter) and have always appreciated the convenience. Living in Brooklyn means I have limited closet space and without a car, self-storage options aren't very convenient.
The day before your appointment, Clutter shares an estimated arrival window. On the day-of, you'll receive a text that allows you to track the truck in real-time, which is helpful if you're planning your day around it. It's also a paperless process with consent forms and agreements sent via text which keeps things moving. I always pack up my own items... read full review
DO NOT HIRE THEM! THEY HAVE BAD REVIEWS FOR A REASON! I hired Clutter for their moving and storage services at the recommendation of my friend, who had a good experience. I read their awful reviews prior, but figured all moving companies have bad reviews and I'll take my friend's word for it. I wish that I had not done so. PLEASE head this warning -- the company overall is a nightmare to work with.
They 'lost' nearly half of my stuff. Stuff that was incredibly valuable and precious. They will not speak to you on the phone, they are not transparent about how they handle and store your stuff, they are not transparent about any of their... read full review
DO NOT USE THESE PEOPLE!! I had a reservation for 7/16/25. I was initially quoted 1 price and I agreed. Late night 7/13/25 I was emailed a significantly higher amount. I never agreed to THAT amount called first thing in the morning 7/14/25 to cancel. They helped themselves to $100 out of my checking account (BIG MISTAKE). Claiming a late fee saying they didn't have enough notice. I was told I had 2 days to cancel without being penalized. If you use them (I pray you don't), NEVER use a DEBIT card. These people (?) got $100 for doing absolutely positively NOTHING!
I've been using Clutter for several years to store seasonal items (heavy coats in the summer, window A/C in the winter) and have always appreciated the convenience. Living in Brooklyn means I have limited closet space and without a car, self-storage options aren't very convenient.
The day before your appointment, Clutter shares an estimated arrival window. On the day-of, you'll receive a text that allows you to track the truck in real-time, which is helpful if you're planning your day around it. It's also a paperless process with consent forms and agreements sent via text which keeps things moving. I always pack up my own items... read full review