Clutter Moving & Storage - Union Square

Mar 2024

Terrible experience with this business today after having been a customer for many years. Emily the driver ditched the appointment. I called the customer service center who was also unhelpful. On top of that they charged me $200 for a ‘cancel’ fee when I had never cancelled and we were home awaiting them to get the boxes out. Unacceptable experience

Mar 2024

Moved last winter. The most horrid experience I ever had in NYC. Movers were quick, kind and efficient. The bursar and CS was a NIGHTMARE though. They charged me 100 dollars, when I changed the appointment time AFTER they made me reserve a spot for FREE CHANGE via phone. Also there are fees like gas that pop up after you reserve. CS was friendly only until I booked. Was recently looking for moving again and their emails are... Insistent. Reminded me of my horrible experience a few months back.

Feb 2024

They obliterated my 65” TV, dinning table, coffee table, TV stand, and broke a large mirror.They also charge a flat fee of $630 plus $187 per hour and send a team of two people per move when most companies send three. They took them 7 hours to pack my apt and 5.6 hours to unpack, which is 3x more expensive than what Piece of Cake charged my girlfriend (we both moved out of a one bedroom apt at the same time). None of her items were broken.Just use any other company, this one will destroy your things so you’ll end up paying moving and storage for things that are going to the trash.