DO NOT USE CLUTTER. ZERO CUSTOMER SERVICE, impossible to get someone on the phone besides their customer service outsourced team (maybe in India?) who have zero decision making.
I’ve opened 2 claims with them. They moved me on August 26 and at 4pm the movers said they couldn’t keep going due to overtime. They also said because I had more stuff I would need a 10x10 instead of a 10x5. Whatever. As long as it got done. They said they would be back THE NEXT DAY…an issue with my coop because they allow you a specific day for a move. Then I get a Clutter text that they will come Sept 8 to finish the move! I tried to contact anyone to help for 24hrs and had no luck. Ended… read full review
About Clutter Moving & Storage - Union Square
Clutter Moving & Storage - Union Square offers full-service packing and storage solutions, specializing in handling belongings during moves, especially large estates or items that need special care. Customers appreciate the thorough packing process, with items extensively wrapped for protection. Many find the convenience of their services beneficial, particularly for those with limited space in urban living.
Clutter provides online booking and tracking, allowing individuals to reserve storage units and monitor their space usage. The company adjusts monthly rates based on actual storage needs, ensuring customers are only charged for the space they utilize. Payment is handled securely via credit card, with automatic monthly charges after the initial payment.
Clutter's storage units are climate controlled, safeguarding belongings from temperature fluctuations. They also photograph each container, making it easy for customers to identify and retrieve their items. The day before appointments, customers receive an estimated arrival window, and on the day of service, they get a text to track the truck in real-time. This paperless process includes consent forms and agreements sent via text, enhancing efficiency.
Customers have noted that the movers are polite, efficient, and professional, making the entire experience pleasant. Overall, many find Clutter a great option for storing items year-round, especially with their pickup and drop-off services.
Reviews
We used clutter to store our son's belongings over the summer. They came to his dorm, helped pack and stowed away his stuff. Their monthly storage rates for a 5x5 unit was $80/month which we considered reasonable. We had them deliver all the stuff at the beginning of fall semester and they emailed us a day before delivery that the delivery time would be from 10:15-1:15pm. At 7:50am on the day of delivery we get an urgent call from them that they are standing outside the apartment bldg. and if we don't get there within 30 mins that they will leave do other appointments and get to us at the end of the day. They were highly unprofessional to talk with and did not care that… read full review
This company is a nightmare.
1) They tried to charge me thousands of dollars for a pickup they marketed as free, after spending hours bubble wrapping -everything- including things like napkins
2) they skyrocketed storage prices just a few months after putting my things in storage
3) they confirmed my move in booking, then days before my move told me it was no longer available
Photos

Hours
Good to know
- accepts credit cards
- street parking, private lot parking
- open to all
Location
41 Union Square West, New York, NY 10003
Similar Pros in Your Area
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.