About Clutter Moving & Storage - Union Square
Clutter Moving & Storage - Union Square offers full-service packing and storage solutions, specializing in handling belongings during moves, especially large estates or items that need special care. Customers appreciate the thorough packing process, with items extensively wrapped for protection. Many find the convenience of their services beneficial, particularly for those with limited space in urban living. Clutter provides online booking and tracking, allowing individuals to reserve storage units and monitor their space usage. The company adjusts monthly rates based on actual storage needs, ensuring customers are only charged for the space they utilize. Payment is handled securely via credit card, with automatic monthly charges after the initial payment. Clutter's storage units are climate controlled, safeguarding belongings from temperature fluctuations. They also photograph each container, making it easy for customers to identify and retrieve their items. The day before appointments, customers receive an estimated arrival window, and on the day of service, they get a text to track the truck in real-time. This paperless process includes consent forms and agreements sent via text, enhancing efficiency. Customers have noted that the movers are polite, efficient, and professional, making the entire experience pleasant. Overall, many find Clutter a great option for storing items year-round, especially with their pickup and drop-off services.
DO NOT HIRE THEM! THEY HAVE BAD REVIEWS FOR A REASON! I hired Clutter for their moving and storage services at the recommendation of my friend, who had a good experience. I read their awful reviews prior, but figured all moving companies have bad reviews and I'll take my friend's word for it. I wish that I had not done so. PLEASE head this warning -- the company overall is a nightmare to work with.
They 'lost' nearly half of my stuff. Stuff that was incredibly valuable and precious. They will not speak to you on the phone, they are not transparent about how they handle and store your stuff, they are not transparent about any of their processes.
If they do...read full review
DO NOT USE THESE PEOPLE!! I had a reservation for 7/16/25. I was initially quoted 1 price and I agreed. Late night 7/13/25 I was emailed a significantly higher amount. I never agreed to THAT amount called first thing in the morning 7/14/25 to cancel. They helped themselves to $100 out of my checking account (BIG MISTAKE). Claiming a late fee saying they didn't have enough notice. I was told I had 2 days to cancel without being penalized. If you use them (I pray you don't), NEVER use a DEBIT card. These people (?) got $100 for doing absolutely positively NOTHING!
I've been using Clutter for several years to store seasonal items (heavy coats in the summer, window A/C in the winter) and have always appreciated the convenience. Living in Brooklyn means I have limited closet space and without a car, self-storage options aren't very convenient.
The day before your appointment, Clutter shares an estimated arrival window. On the day-of, you'll receive a text that allows you to track the truck in real-time, which is helpful if you're planning your day around it. It's also a paperless process with consent forms and agreements sent via text which keeps things moving. I always pack up my own items and have had no issues with storage....read full review