12 Pell

12 Pell is a contemporary grooming service that offers a welcoming atmosphere and exceptional haircuts, making it a standout choice for anyone seeking a quality experience. Customers appreciate the professional and friendly approach of the staff, particularly Michael and Tim, who take the time to understand individual needs and preferences. They provide detailed consultations, explaining every step of the haircut process and offering valuable maintenance tips. Many clients report feeling nervous when making significant changes, such as cutting off years of hair, but the staff works with them throughout the process to ensure satisfaction and confidence in their new look. The shop is praised for its white glove service from the moment clients enter until they leave feeling confident with their new style. Many reviews highlight the comfort and satisfaction experienced during visits, with clients noting that they have never felt more at ease in a barber chair. With a focus on community, wellness, and style, 12 Pell not only delivers great haircuts but also a positive and educational experience. Clients express excitement about returning for future appointments, confident that they will receive consistent, high-quality results every time. There is also a desire for more services like hair washing after cuts and the return of the hot towel service, as some clients appreciate leaving clean and refreshed.