About Royal Class Service
Royal Class Service is a family-owned business that provides exceptional plumbing, heating, cooling, drain cleaning, and water treatment services. Their service experts are friendly, knowledgeable, and efficient, paying attention to detail and working neatly. They take the time to answer questions, explain options clearly, and are patient with customers. With a focus on timely and quality work, Royal Class Service has earned a reputation for delivering great experiences, from combi-boiler installations to furnace maintenance and annual cleanings. Customers appreciate their professionalism, fair prices, and wonderful customer service. Recently, customers have praised the team for their quick response times and thorough explanations. One customer noted that their heat wasn't working and Royal Class was able to fix the issue on the same day. The team, including Craig, Matt, and Dan, covered floors while working and left the place clean. Another customer highlighted Dylan's professionalism and efficiency in resolving a plumbing issue in their basement. Dylan was absolutely amazing, coming the following morning for an assessment and staying the whole day to fix the problem. The work was clean, urgent, and without an emergent price. Justin also received positive feedback for explaining the benefits of replacing a single valve with separate hot and cold valves and completing the work promptly. Craig and Paul took care of furnace maintenance quickly and fixed an unexpected issue, moving onto the shower faucet and providing options after realizing a previous contractor had gerry-rigged a problem. They were efficient, quick to diagnose, and obtained necessary parts to finish the job the next day. They were easy to talk to and very attentive to making sure pets did not escape. Overall, Royal Class Service continues to impress with their commitment to quality and customer satisfaction.
Craig of Royal Class was very considerate of my home and of my situation. He was realitic in his approach from the outset. After reviewing the problem, gave an estimate of the cost and time. This was not an easy process because my water heater is older. Kyle was sent when the part came in and he was very focused on resolving my issue. Craig was later called and worked together, however, something else came up. When the last part arrived to complete the work, Craig did an excellent job. He was kind, knowledgeable and professional. I give him 10 thumbs up!
Craig was the technician to figure out why our AC quit working. He was knowledgeable, kind and courteous, and wore bootie's on his shoes to protect our home. He was very thorough and did an excellent job. He was not able to fix our AC as he discovered through his troubleshooting that it wasn’t a unit problem but rather a lack of power going to our air handler. What we needed was an electrician and he left us with a recommendation for one. The electrician came and agreed with Craig’s findings.
Justin was great! The communication from Royal Class Service from the moment I made my appointment to the end of the work was exceptional. Justin was very thorough giving me all of the options for the work I needed done to make the best decision. Justin also insured the work was done to 100% satisfaction. Everyone that I talk to at Royal Class Service was fantastic and professional. Already thinking about making my next appointment.