NY House Of Hair

Izeta is amazing. Whether she is fixing my bad extensions, doing hee own ice extensions, or just giving me a haircut she's amazing. 10/10 recommend.

Amazing service! Izeta did a wonderful job, and I had a great experience overall. Highly recommend!

My eyes r swollen from getting my lashes done here one is swollen shut.,it been two days k been in bed snd they closed so I sent reach anyone about it . They have only been on for two days

Izeta gives a fantastic haircut and she’s also a really wonderful person with an incredible life story. I loved chatting with her and I left with one of the best refresh cuts and blowouts I’ve ever gotten.

I was contacted by a “rep” from this company on October 8, 2025, via my personal cell phone. She stated she had found my work through my Instagram page and asked if I would be interested in trying their “Premium Slavic Hair Extensions.” At the time, I was very interested, as I am always looking to bring new and high-quality options to my clients behind the chair. She sent me a sample of their hair, which I received on October 27, 2025. After reviewing the sample, I decided to purchase hair for both a client and myself to fully test it before offering it to my clientele. I was explicitly told by the rep—via email—that I could only order from their stock colors, and that my selection was from their existing inventory, not a custom order. A couple of weeks later, I received the hair and installed it on my client. The rep later shared my work on the company’s social media (with my permission). Initially, everything seemed fine, though the hair texture was noticeably different from anything I had previously used. I remained in constant communication with the rep, providing updates. Shortly after installation, my client contacted me to report that her hair had turned into a “rat’s nest” after just one wash and blow-dry. This client has worn high-end extensions for approximately five years (including MUSE and Covet & Mane) and was very concerned because she could not tame the hair. I immediately contacted the rep, who asked about the aftercare routine. I explained my client’s products and process in detail. The rep stated she did not believe this was normal, especially as the issue continued to worsen. After only three washes and styles, the extensions became severely matted—to the point that I physically had to de-mat the hair from my client’s head. Her brand-new “Premium Slavic Hair Extensions” were completely unusable. The rep sent me multiple messages stating she was working to have the hair replaced. Then, on December 15, 2025, I woke up to a text message from her stating that she needed to step back to focus on her family and that I should contact “Melissa.” She provided both a phone number and an email address. When I emailed the address provided, I received a “mail daemon” response stating that the email did not exist. I also attempted to contact the phone number and did not receive a response for an extended period. Fast forward to now: I have been told the company will not issue a refund or exchange because my order was allegedly “custom.” This is not true, and I have proof. I was explicitly told by my rep that I was only able to choose from in-stock colors. As a result, I am now stuck with over $1,700 worth of unusable extension hair, plus an additional $2,000 loss to replace my client’s hair with a reliable brand (MUSE), not including my time, beads, thread, and labor. I have repeatedly—and genuinely—begged this company to make the situation right, with no response. I have since filed a dispute with Afterpay, yet I still have not received any response from the company or the owner, Melissa. I eventually reached back out to the original rep I had been working with since day one. She told me she had no idea who the customer service representative “Svetlana” was and apologized that the company had not made the situation right. I am a single stylist working out of a small salon suite. I do not have the financial ability to absorb losses like this. I am incredibly upset that they will not even offer an exchange, and at this point, I do not want the hair—it is literally a matted ball. I have tried everything within my power to resolve this directly with the company. All I want is to return their product and receive my money back. I have been waiting over a week for Afterpay to contact me so I can provide the full Google Drive of documentation and proof I have collected throughout this entire ordeal. I do not recommend doing business with this company. They will go back on their word, misrepresent your order, and the rep who initially contacts you may be fired or quit in the middle of attempting to resolve

Money well spent! Breezy did an acne facial for me and my skin has never felt the way it did after! It was AMAZING!

NY House Of Hair is a beautiful, clean and relaxing atmosphere. All of the stylists are kind and go through the services in detail with you to make you comfortable. I've gotten my Lashes done by Melisa, Hair Extensions by Izeta and Facials by Breezy for years!

I get my lash extensions done by Breezy and I have to say, I always feel so confident walking out of the salon. Breezy takes her time and fills my lashes and makes them look so fluffy and full. It’s such a confidence booster! I absolutely love Breezy. She’s such a genuine person and she continues to amaze me in her work.

Best Place to get everything done at once, whether it’s lashes, eyebrows, wax or a hairstyle. They offer so many services, and very informative about their products. They also have the best lash cleanser!!! I love the girls there! 10/10

I made an appt to get a consult for hair extensions and we were able to match the color of my hair easily with two different colors mixed together. At the next appt we decided to do two different types of extensions. We did micro beads and ICE. Both have been wonderful. It’s been easy to get an appt to get them moved up and been a great hair extensions experience for this local area!