After being a client for 30 Years, 7 or 8 dogs , I called in T 8 AM when Casey , 13 year old dog , became very ill , I explained we didn’t know if he would be ok. We were told that since Casey has not been in for 3 years he would be considered a New Patient and that they would not see him until November! She said to take him to Syracuse to the Emergency Hospital. I asked to speak to someone in charge and she said no one is there.
April 2021
3 of my pets go here & they are very caring & do a good job explaining... read full review
February 2021
I’ve called numerous times today only to be asked if I have an emergency. I reply No and ask to put me on hold! The first time I was on hold 15 minutes listening to music followed by the phone continuously ringing but no answer! In one hour I was simultaneously calling from my home phone and cell and repeatedly was put on hold for 15 minutes followed by the music stopping and then ringing! Also yesterday I made an appointment by Liz for 8:30am! I sat in my car for 30minutes not knowing that on Wednesday they open at 10:00am!
After being a client for 30 Years, 7 or 8 dogs , I called in T 8 AM when Casey , 13 year old dog , became very ill , I explained we didn’t know if he would be ok. We were told that since Casey has not been in for 3 years he would be considered a New Patient and that they would not see him until November! She said to take him to Syracuse to the Emergency Hospital. I asked to speak to someone in charge and she said no one is there.
3 of my pets go here & they are very caring & do a good job explaining... read full review
I’ve called numerous times today only to be asked if I have an emergency. I reply No and ask to put me on hold! The first time I was on hold 15 minutes listening to music followed by the phone continuously ringing but no answer! In one hour I was simultaneously calling from my home phone and cell and repeatedly was put on hold for 15 minutes followed by the music stopping and then ringing! Also yesterday I made an appointment by Liz for 8:30am! I sat in my car for 30minutes not knowing that on Wednesday they open at 10:00am!