Northwell Health Stern Family Center for Rehabilitation is a well-regarded facility that provides quality care and effective rehabilitation services. Many reviews highlight the dedication and professionalism of the staff, including nurses, aides, physical therapists, social workers, and support personnel. The staff are described as attentive, supportive, and willing to go the extra mile for patients. The leadership, particularly the chief of staff and social workers, sets a positive tone that influences the entire team, resulting in a caring and responsive environment. The facility itself is clean, spacious, and includes outdoor areas for relaxation and visits. It offers various activities such as bingo, movies, and art classes, helping keep residents engaged. While some activities can be crowded, the overall environment is safe and orderly. The food is generally tasty and filling, with some variability depending on the dish. Patients recovering from surgery or injury, including those with complex needs like broken ribs, often make significant progress. Many leave feeling confident and ready to return home, thanks to the comprehensive care received. However, some reviews mention occasional staffing shortages, particularly at night, leading to longer response times to call bells. Despite this, the overall management is seen as good, with staff handling hefty workloads with great spirit. Families appreciate the facility’s commitment to positive outcomes and patient-centered care. Regular visits and small gestures of appreciation are encouraged to enhance the patient experience. Overall, Northwell Health Stern Family Center for Rehabilitation is recommended for those seeking a caring environment focused on recovery and well-being.
I don't understand the negative reviews. This place is fantastic. What is most impressive are the physical therapists. They are highly professional and truly work hard to help bring their charges back to full mobility and functionality. But the nurses and aids are also highly conscientious people. And it's always service with a smile. The food is excellent as well. Thus far, the Stern Family Rehab Center has been nothing but a great blessing to my beloved friend, who is now 91 years young. Highly recommended.
My grandmother has been here for a short term stay a few times. She has been happy with the quality of care each time, especially with the physical therapists. The staff have also been helpful in communicating information when I have called.
My 93-year-old mother was a patient at Stern following a fall which resulted in more than a few broken ribs, and I'm writing to recognize the quality of care and professionalism she received there.
I believe one needs to approach rehab realistically. Rehab facilities get a bad rap, but with multiple shifts, days off, vacations, etc., stuff can and does get lost in the sauce. It's not concierge service, so there are sometimes waits for basic needs throughout the day. While that's uncomfortable and annoying, it's not unexpected no matter who you are. That said, as a patient advocate for a family member, it helps to get to know the staff a bit, to be friendly and...read full review