Powell's Heating & Cooling

Powell's Heating & Cooling is a business that provides heating and cooling services, including A/C system maintenance. The owner, Erick, is known for his kindness and professionalism. When a customer's AC went out during the summer, the home warranty company was only marginally helpful. However, the team at Powell's made a significant difference in the situation. Despite the warranty company's poor communication, scheduling, and repeated mistakes in ordering parts, the Powell's team stayed in contact with the customer, escalated issues to the right people, and ultimately went above and beyond to find the right parts and complete the installation. Erick was very knowledgeable and took the time to troubleshoot the A/C, educate the customer about the system, and explain the needed repairs. The team was punctual, respectful, and kept the customer updated via text message, which was appreciated. The customer's family has been comfortable since the AC was replaced, and they are grateful for the outstanding outcome made possible by Powell's team. The customer plans to recommend Powell's to others and keep them in mind for any future HVAC services. The team at Powell's Heating & Cooling is highly praised for their exceptional customer service, honesty in pricing, and dedication to their work.