Currently at 31mins on hold. First call I was on hold 10 mins before an actual person picked up and put me back on hold. A few mins after, the call disconnected and I had to call back.
Ron Peck
May 2026
It is impossible to talk on the phone to these people. Everytime we call we get immediately put on hold. Many times a recording tells me I am important to them. Eventually it gives a double ring and no one answers. We gave up calling and now take the 45 minute round trip to the office to get a simple question answered. Stop being so greedy and hire a person to answer the phone!
steven b
May 2026
They try to charge you because they billed your insurance company wrong Even though they're in network and supposed to pay what they agreed with your insurance company and their x-ray Department is either incompetent or bad communication between their receptionist. And what your doctor actually wanted Because I called to ask for The contrast the day before, but the woman said I was getting intravenous contrast, but when I got there, I was told I had to drink a Nasty liquid contrast which I drank in the parking lot and then immediately afterwards they took the x-rays and the doctor said they were cloudy after reading about it. I found out you're supposed to take contrast an hour to 2 1/2 hours before especially for intestinal x-rays. Oh, it seems like their computers are always down
Anderson Reed
Mar 2026
The hold times and wait times are unacceptable.
Kaylee
Feb 2026
This is for the primary Pediatrics at the mall through Nuvance !! We had No choice but to switch to them when Optum stopped taking our health insurance. Been going now since December and I’m Pretty upset that they won’t refills my sons medicine after Hours because it’s a controlled substance. Yet Optum used to do it all the time For us .so now my 8 yr old son has to suffer through the weekend until the office opens . That’s a big no for me .i can deal with a lot of stuff . but when its affects my children NO! I will be searching for a new pediatrician !
Amen Atelek
Feb 2026
Poor communication!!! If I’m left dry on medication ONCE MORE I AM DONE!!!! There’s PLENTY OF PROVIDERS OUT IN THE WORLD!no WONDER WHY 2 Stars because they are GARBAGE. Nurse practitioner is not even a doctor smith, and her assistant Erica has a BAD ATTITUDE. Hire reliable employees!! How dare they leave their patients without medication!! STUPID PLACE!! They put doctors names in your mouth! Shame on these FAKE DOCTORS! You deserve NO STARS, and your portal doesn’t even work. People STAY AWAY!!!!and ANSWER YOUR PHONE. WHAT KINDA BUSINESS IS THIS??
T V
Feb 2026
We go to the primary care location at the mall for our child and by the time you get done it’s about a 2 hour visit. It takes about 20-30 mins to get called in. After the nurse takes vitals you’re in the room waiting for the doctor for a good 45 mins. EVERY SINGLE TIME. The doctors are nice though.
Paula Michalski
Feb 2026
They don’t answer the phone. Been trying for 2 days. How are you supposed to see a doctor!! Very poor patient care.
Thomas Roger
Dec 2025
Was very pleased with doctor and staff
Larissa Gordon
Nov 2025
I absolutely loved all my doctors here and they were all so attentive and caring. I couldn’t wrap my head around all of the bad reviews ULTIL I got pregnant. Now I have to bug them for days trying to get medication refills or asking questions and send follow up emails to get any kind of response. I had severe morning sickness to where I couldn’t go to work or leave my house and it took them a week to even acknowledge my messages. I’m not even sure how I’m supposed to trust these people to help me through my pregnancy.
M Davidson
Currently at 31mins on hold. First call I was on hold 10 mins before an actual person picked up and put me back on hold. A few mins after, the call disconnected and I had to call back.
Ron Peck
It is impossible to talk on the phone to these people. Everytime we call we get immediately put on hold. Many times a recording tells me I am important to them. Eventually it gives a double ring and no one answers. We gave up calling and now take the 45 minute round trip to the office to get a simple question answered. Stop being so greedy and hire a person to answer the phone!
steven b
They try to charge you because they billed your insurance company wrong Even though they're in network and supposed to pay what they agreed with your insurance company and their x-ray Department is either incompetent or bad communication between their receptionist. And what your doctor actually wanted Because I called to ask for The contrast the day before, but the woman said I was getting intravenous contrast, but when I got there, I was told I had to drink a Nasty liquid contrast which I drank in the parking lot and then immediately afterwards they took the x-rays and the doctor said they were cloudy after reading about it. I found out you're supposed to take contrast an hour to 2 1/2 hours before especially for intestinal x-rays. Oh, it seems like their computers are always down
Anderson Reed
The hold times and wait times are unacceptable.
Kaylee
This is for the primary Pediatrics at the mall through Nuvance !!
We had No choice but to switch to them when Optum stopped taking our health insurance. Been going now since December and I’m Pretty upset that they won’t refills my sons medicine after Hours because it’s a controlled substance. Yet Optum used to do it all the time
For us .so now my 8 yr old son has to suffer through the weekend until the office opens . That’s a big no for me .i can deal with a lot of stuff . but when its affects my children NO! I will be searching for a new pediatrician !
Amen Atelek
Poor communication!!! If I’m left dry on medication ONCE MORE I AM DONE!!!! There’s PLENTY OF PROVIDERS OUT IN THE WORLD!no WONDER WHY 2 Stars because they are GARBAGE. Nurse practitioner is not even a doctor smith, and her assistant Erica has a BAD ATTITUDE. Hire reliable employees!! How dare they leave their patients without medication!! STUPID PLACE!! They put doctors names in your mouth! Shame on these FAKE DOCTORS! You deserve NO STARS, and your portal doesn’t even work. People STAY AWAY!!!!and ANSWER YOUR PHONE. WHAT KINDA BUSINESS IS THIS??
T V
We go to the primary care location at the mall for our child and by the time you get done it’s about a 2 hour visit. It takes about 20-30 mins to get called in. After the nurse takes vitals you’re in the room waiting for the doctor for a good 45 mins. EVERY SINGLE TIME. The doctors are nice though.
Paula Michalski
They don’t answer the phone. Been trying for 2 days. How are you supposed to see a doctor!! Very poor patient care.
Thomas Roger
Was very pleased with doctor and staff
Larissa Gordon
I absolutely loved all my doctors here and they were all so attentive and caring. I couldn’t wrap my head around all of the bad reviews ULTIL I got pregnant. Now I have to bug them for days trying to get medication refills or asking questions and send follow up emails to get any kind of response. I had severe morning sickness to where I couldn’t go to work or leave my house and it took them a week to even acknowledge my messages. I’m not even sure how I’m supposed to trust these people to help me through my pregnancy.