Empire Visionworks Threshold Plaza offers a wide range of glasses and contact lenses for adults and children. Customers praise the helpful and knowledgeable staff who provide thorough eye exams and assist with frame selection. The friendly atmosphere and efficient service are highlighted in positive reviews.
The staff is described as amazing and always so helpful. Customers appreciate the exceptional and professional customer service, as well as the sociable, knowledgeable, and helpful approach. The selection of frames is fast, and customers are able to find the perfect ones. The staff is patient and understanding of the customers' needs.
Customers mention that the office is nice, and the employees are good people. They also appreciate that the doctors explain things in greater detail. The only issue raised is regarding the insurance coverage, as some customers have to pay out-of-pocket for additional services after their initial pair of glasses.
I was in Ithaca for a friends wedding, about 5 hours away from home, when I realized that I forgot to pack an extra pair of contacts. Of course one of my contacts started to fail me. I called this vision works hoping they could help me out. Mindy was an angel! She helped find me a spare pair! I could relax and enjoy the wedding! Thanks Mindy!!
I admit being skeptical of how a remote examination would go, but was extremely pleased. The testing was very thorough and the results were clearly explained - more than previous in-person exams had ever been. I will have no hesitation in going back for future eye exams.
I stopped in today to have a pair of glasses that I smashed repaired that would not fit my face or a line properly. It was driving me absolutely nuts. I look up in this plaza and I I see empire vision works. I walk in very clean establishment very polite staff very a ton of the greeted me right away angel in about 40 seconds fix my glasses with the magic of his hands. He was so efficient and so wonderful and so kind I couldn’t think them enough if you do need prescription glasses contacts eye exam. I would highly recommend coming here if you’re in the Ithaca area thank you so much, angel you are just that.
722 South Meadow Street, Ithaca, NY 14850
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