Good Ground Animal Hospital

I would give them zero stars if that option were available. *** I consulted this place because my cat was losing weight despite eating a lot, and he was excessively grooming his back. I thought it might be stress or an allergy since he had done this before. When I arrived, everything seemed normal. The doctor took blood tests and told me she would give him an injection (depo medrol) to prevent him from pulling out his fur. I left the office feeling reassured that everything was fine.

The next day, I noticed Oliver refused to eat. By midday, my nightmare began; my cat was on the floor, unable to get up. When I tried to move him, he cried out, and when he attempted to stand, he lost his balance, his body just wouldn’t respond. In a panic, I took him back to the hospital, desperately telling them that my cat was having a reaction and was in serious trouble. That day, I was attended to by the most dismissive doctor, who said he didn’t believe my cat’s condition was due to the medication. He insisted on taking X-rays, which didn’t make sense to me, but I reluctantly agreed to pay for them. In the end, they were useless.

Then, the doctor examined the blood test results, which showed diabetes—a condition that could have been manageable. Instead, the irresponsible administration of corticosteroids left my cat in shock**. The doctor merely sold my husband some insulin and sent us home with Oliver. That night, my cat remained on the floor, motionless and not eating. I took him to Riverhead urgently, where they quoted over $8,000 for hospitalization because he was in such bad shape—a sum I couldn’t afford. I returned home, heartbroken.

The next morning, I went to Vetco, but it was too late. My little one was suffering, and I had to make the heartbreaking decision to put him to sleep. When I showed them his medical records, they confirmed the damage caused by that injection. “All of this could have been avoided if they had just waited for the blood test results”. They only seemed interested in making money—hence the unnecessary X-rays. That night, the doctor called to asked about Oliver when he listened about his death he offered us to return the insulin for a refund. I have never felt more offended, my cat was my life, and due to their malpractice, he is no longer with me, leaving an immense void in my heart.
All I can say is: Do not go to this place; there are many better options out there.

We have 5 Dogs, will not go anywhere else. The staff, nurses and Dr's are Top.
Very thoughtful, kind and polite

I moved my pets to Good Ground this year. I am very pleased. Dr. Spanbock performed surgery on my pup today and I appreciated his knowledge and skill. The staff has been professional and friendly.
Grateful 👍

TTo the owner ; the way you spoke on the phone is an example of “How you roll”, as you stated. You’re understaffed, leave your clients on hold constantly. Hope you fail I’ll def let my circle know to never use you.

Love the people there 5 starts

Yes would really love to share my experience, funny to say it was all over phone , nicest staff and vet he was so cordial and understanding great place to take your pet! I recommend them what a difference from my old place !

I've been dreading writing this review because I had to put my cat down here, but it's time. I came across Good Ground while looking for a nearby vet to bring my cat to when she suddenly stopped eating and drinking. My cat has had kidney disease for the past few years along with other issues that I'd been managing fairly successfully with medications, but I could tell something was really wrong and needed to find someone to take her to while I was out here (we live in Astoria). I chose Good Ground due to proximity and the fact that they had an appointment available later that day. I called my vet in Astoria to forward over her records so they'd have all the info and know her health had been on the decline. It was a long wait from the time we got there until we were seen, and when Dr. Swanson finally saw her she didn't seem to know anything about my cat's history even though I'd forwarded the records. I filled her in, and she recommended bloodwork and a urinalysis to learn more about what was going on, as well as giving her some fluids and a shot of antibiotics since her urine looked cloudy. I asked the vet if there was any food she recommended for cats in this state to entice them to eat. She recommended some kind of organic food you could only order online...I was looking for something that was easily accessible that was palatable. My cat didn't improve and got worse, so the next afternoon I was eager to talk to someone to find out what the bloodwork had found. The front desk person told me that the vet usually calls at the end of the day to talk about bloodwork but again I reminded her that my cat had not eaten or drank anything in days and that this situation is more urgent than that, that I'd want to bring her back in today if something could or couldn't be done. I finally heard back from the vet who confirmed my worst suspicions -- her kidney disease had progressed dramatically, and on top of that she had a terrible UTI. The vet kept calling my cat a he during this time which was also upsetting on top of getting this news, wasn't her gender anywhere in these results? She then talked about hospitalizing my cat for three days and giving her an IV to flush out her kidneys. I ask what the outcome of that would be. Best case, she tells me my cat lives another month and then we're right back where we are now. Worst case, my cat gets hospitalized for three days, comes home and crashes and we have to put her down anyway. I guess don't really know how folks are out here about their pets. I know it's the Hamptons, so maybe people here feel more inclined to throw money at the problem. But money aside (my insurance would've covered it), I couldn't imagine putting my cat through a hospital stay and have her last days of life be spent in a strange place which I know she hates, only to have her die a day later anyway. I was surprised that I had to be the one to bring euthanasia up in this conversation and not the vet. While I was waiting for this bloodwork, I had called my vet in Astoria who agreed that euthanasia was likely the best option for my cat at this stage. If you've had a pet for as long as I had my cat (14 years), you know when something is really, really wrong. Throughout her illness I'd always been so afraid I wouldn't know when the right time to put her down would be. If you have a chronically ill pet, I can promise you, you'll know. I will say that putting my cat down here was the kindest experience it could have been. The entire staff were extremely respectful and communicative during every part of the process. They even gave me a plaque with her pawprints imprinted in it as well as a paper with her ink prints. I don't know that Good Grounds is the best option in an emergency situation, but I do think that for more straightforward, non-emergent issues it would be a decent vet choice.

All our pet dogs ? go to this clinic. They are kind, compassionate, and truly give outstanding care. Affordable prices and great customer service.

My first visit to this wonderful veterinary practice as well as my first and likely only google or yelp review. From my initial call until the conclusion of my visit today, there wasn’t a break in communication or task unexecuted flawlessly in a professional, knowledgeable, friendly manner in a somewhat complex process I needed executed. International Health Certificate. Exceptional! And I believe Ford showed his enthusiasm as well. Job well done to all. Clients and their pets were terrific as well. Thank you.

I am appalled at their lack of care and compassion for the comfort of animals. They are clearly just interested in making money. Cash grabbers. I needed my dogs anal glands expressed after she had a full examination last month in New York City and they wouldn’t do it unless they could make money on a full examination! Disgusting!!! I told them I would have my veterinarian email them and confirm that she has been cared for and vaccinated but they did not want to hear it. They just want money!!!!