About Irongate Family Practice Associates
Irongate Family Practice Associates is highly regarded for its attentive and caring staff. Patients appreciate that providers take the time to listen carefully and do not dismiss any symptoms, often providing thorough care that has even been life-saving when specialists have failed. The practice has a strong reputation for excellent customer service, with staff and providers making patients feel special and well cared for. Many patients have been with the practice for years, praising the quick appointment availability—often within an hour or two—and the ability to see someone within 24 hours if needed. Providers like Dr. Abess and Dr. Love are known for their responsiveness, compassionate approach, and personal attention, including remembering important details about patients' lives to make them feel comfortable. The practice’s acute care services are also highly valued for their after-hours availability and quick response times. Patients frequently mention the friendly, efficient office staff and the ease of communication through the patient portal, often receiving responses within an hour. The providers’ respectful treatment extends to all age groups, including geriatric patients. Overall, Irongate Family Practice Associates is praised for its exceptional care, responsiveness, and dedication to patient well-being, making it a trusted and highly recommended healthcare choice.
I have seen two different providers here for many years. I swear that they have saved my life, when specialists have failed me repeatedly. They are very thorough and don’t dismiss any symptoms. They take their time with you and really listen. They truly care about me as a person, not just a patient. I’ve had both of my children switched over here from their pediatricians when they aged out. Every staff member here makes you feel special and well cared for.
We used to go here for years but only kept going because of the nice provider that worked there. She left and honestly, we were tired of this one front desk lady who is incredibly rude. She made an appointment without my knowledge and then when she called to confirm it, I stated I would not be there because I never even made the appointment.I told them very clearly that I would call to make my future appointment based upon my work schedule. She ignored this and then had the nerve to not only hang up on me but to put in my chart that I cancelled. I have no idea why this office continues to allow this rude woman to behave in such a manner but I'm glad we no longer have...read full review
I have been a patient here for over 15 years. They have been excellent on every occasion I needed them and for annual visits. I have never had a problem getting an appointment quickly. I have always been able to be seen within 24 hrs of calling, often within an hour or two even if I was sick or had another out of normal medical concern. The office staff is pleasant and efficient. Dr Abess' RNs have been outstanding. Friendly, quick to return calls and handle any of my requests. Dr Abbess' PA's have handled most of my annual exams and other medical needs in the past about 8 years now, (I am 64) and to the point when on a vacation in WA this past Sept., I recieved a call...read full review