About ER-Dox Urgent Care of Freeport
Reviews for ER-Dox Urgent Care of Freeport
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accepts credit cards accepts insurance covid-19 testing site gender-neutral restrooms
ER-Dox Urgent Care of Freeport is a solid choice for those needing immediate medical attention for non-life threatening illnesses and injuries. The facility is modern and comfortable, with friendly and attentive staff. They provide a wide range of services, including physical exams, lab testing, digital x-rays, and COVID-19 testing, making it a convenient one-stop destination for urgent medical needs. Patients have reported positive experiences, noting that the doctor effectively explained and treated issues like a sore throat. The service is often described as great, with no long waits, and the staff generally performs well in their roles. However, some have expressed concerns about the professionalism of the receptionist Debbie, who was noted to have a negative attitude and made a poor first impression. Despite this, the doctor and nurse were praised for their excellent care, making up for the initial experience. Overall, ER-Dox Urgent Care is recommended for those seeking urgent medical care, but potential patients should be mindful that the level of service may vary among staff members.
The experience at the facility itself was top notch.. waited for 2-3 mins to be triaged and another minute to be seen by the doc. The receptionist Debbie was not so nice. Called before going and she said 30-40 mins wait … she lied because I wasn’t even there that long . And her attitude at the front desk was disgraceful. I came to pay her my copay she never looked to see what I had to pay if any … didn’t want to be bothered at all.. not welcoming to patients and a bit racist … a white man walked in and she was all over with happiness … she makes for a very bad first impression … doctor and nurse made up for it beautifully
The visit was for my 8 yr old.
She was complaining of a soar throat. After a quick examination.
Turns out she was okay.
The service was great. No long wait.
All staff members did a great job.
I was very impressed with the receptionist (kind, caring, professional). And I don't usually allow P.A.'s to practice on me. I am a retired teacher but this one was all the above also. Thanks