America's Best Contacts & Eyeglasses

The staff at the Hempstead Avenue location are absolutely amazing. They are professional, courteous and very friendly. I would recommend this location to anyone.

Well, after nearly an hour and a half and just about done and ready to pay I’m told they can’t fill my prescription!!!! Don’t know why but it’ll be the last time I go and I’ll never recommend this place to anyone. The lady who helped me was nice though!

Staff was amazing! The customer service was excellent all my needs were met! Would definitely recommend to my family!

I bought three pairs of glasses last year, they start falling apart in less than a year due to poor quality. I went on three different occasions each time for different pair because the handles were tilted, every single time they refuse to help before even looking at what's wrong, telling me every time they can't do any thing for it because it will break. I went today requesting putting lenses ptitanoum pair I bought over the Internet , before even getting them out of the box, they said they can't put the lenses on the model. ,They Are The Least Helpful people in this in this industry period. They make it clear they Don't want to work
period

I recently visited the America’s Best location in Elmont and encountered several operational concerns that seem to require direct management attention. The registration process took nearly an hour, not because of any system issue, but simply because the doctor was on break. Registration is an administrative step that should proceed independently, so the delay suggested a lack of workflow structure. The front desk associate appeared to be new, yet there was no visible supervision, coaching, or support to help her navigate basic tasks.

My insurance was not requested during check-in, even though I offered it. It was only asked for during the initial exam, and staff were unable to verify eligibility because my name had been entered incorrectly in the chart. The team seemed unfamiliar with the fundamentals of checking insurance, yet they continued with out-of-pocket tests without confirming coverage. Instead of calling the insurer themselves, I was told to make the call and verify eligibility on my own, despite the fact that I had already waited more than 90 minutes. When I connected the insurance representative, the staff were unable to answer routine questions, including providing their own store code.

These issues collectively indicate gaps in training, oversight, and basic administrative competence. While the doctor was professional and the only smooth part of the visit, the overall workflow from check-in to insurance handling would benefit from stronger systems, clearer protocols, and direct managerial support.

I’m not even angry… just truly disappointed in the experience I’ve had at this location. Elmont NY.
For the first time in forever I’ve finally told myself I’ll treat myself to a nice pair of glasses.
THIS WAS NOT THE PLACE TO GO TO!!!!!!!

I’ve paid almost $300 for the 2 for ($89) service.. just for my glasses to be the thickest I’ve ever seen them in 30 years of my life. I’ve even paid for the thinning service the “manager” recommended for me. Never have I ever gotten such thick lenses no matter how the frame looked.

Instead of offering solutions to fix the problem, she simply told me “you have the prescription right?, you can get a refund or go somewhere else.” The amount of sarcasm was shocking.
Meanwhile I’m happy with the glasses frame and the new prescription. I didn’t care for a refund, just another solution or recommendation.
Long story short, overall disappointed and upset.
I was recommended by my sister who attends the location in CT, unfortunately I somehow stumbled among this location and I regret it.

This is not America’s best. I wish I never came here because I feel like I am now traumatized by my experience. Please, save your money for another store.

Best service and the best staff.

Just go to Warby Parker. In the end, you’ll end up spending the same, except, better all around service at Warby Parker.

If I can give zero stars I would. Staff are rude and inconsiderate to their costumers . Drove 30 minutes in the rain for an 5:20 pm appointment. Just to be told the doctor left already 5pm. They never gave us a phone call/ email to make us aware. Horrible costumer service.

Service from front desk poor for pickup poor service desk person had no one to attend to but had to make us sit and wait while she did her chat Dr was good ,good selection of glasses