About Brookhaven Gastroenterology Associates
Brookhaven Gastroenterology Associates provides digestive health care services. Patients praise the doctors for their professionalism and skill, particularly noting the thoroughness of their scoping procedures. The anesthesiologists and nurses are also commended for their kindness and attentiveness, making patients feel comfortable during procedures. However, some patients express dissatisfaction with the front desk staff, finding them to be rude and unprofessional. They cite instances of loud and aggressive interactions, which create a negative first impression. Despite the positive experiences with the medical professionals, the negative encounters with the front desk staff detract from the overall patient experience.
I've been a patient since brookhaven gastro opened. I started w dr berman until he retired and now w dr pilia. Dr pilia is outstanding as he listens to you and he is a perfectionist w scoping. The only drawback are the medical assistants. The office manager should fire all if them as they r on their cells texting and do not pay attention when u call. The office assistants are terrible. Lack of communication.
I went to have a colonoscopy on Monday with Dr. Rachana Oak. First off, I had a RN come and get me, her name was BeeBee. She was awesome. Funny, made me feel relaxed, knew her stuff AND did the IV and I never felt it. Not even a mark today. Then they bring you into an area that reminded me of an ER with the curtain around you. In there I had a young lady hook me up with heart monitor and BP. Another sweetheart. I cannot remember her name but she was beautiful. Then the anestheiologist came in, sweet lady, then Dr. Oak came in. It was all so comforting. Then boom, I'm brought into a room, roll over on your left side, they put my oxygen on, check my BP, and then give me a dose of sleepytime... lol and out I went. I woke up in the area with the curtain, Dr. Oak came to talk with me (I can't remember anything she said LOL). They gave me my d/c papers, called Stan to tell him where to get me, they walkd me out and that was that. One hour. I would recommend them 100%. Honestly. I am the biggest baby, yes even at 62, and every single person I encountered that morning were sweet as could be. Thank you all very much. I am very grateful to each and every one of you. Pam Czarnecki
I want to say the doctors and staff who took me in for my procedure were great. But first, you have to get through the front desk staff that make the experience unfairly unbearable. (suite D. You know who you are.) I was waiting in line behind others trying to check in to my procedure on my phone, when I heard "MAAM" loudly and aggressively, one of the ladies at the front desk shouted pretty angrily at me to get my attention, and then demanded equally as nastily that I sign in. I don't know what would possess a person to be so weirdly rude to a total stranger just waiting in line behind others while filling out check-in as instructed. I assume they're underpaid and overworked, but that's a huge no thank you for me.