The salesman told me everything I wanted to hear. Then the installers showed up...and told me a completely different story. Suddenly I had to argue and negotiate all over again. Turns out the installers were a THIRD PARTY...who showed up in a rusted-out, unmarked van.
The installation was sloppy and careless. When I called the office the woman I spoke to was unprofessional, dismissive, and disinterested. She told me to talk to the installers myself. When I contracted for carpeting, I wasn't told I had to supervise the laborers on my own.
Thinking I was getting a professional installer, I didn't mind paying more than others quoted for a similar grade of carpeting. Instead, I got a HORRIBLE job with a lot of extra aggravation.
Andrew Lertora
May 2025
We highly recommend Marina Carpet. Jonathan and Gene provided helpful customer service and sales support. Tom who installed our carpet did a great job and was efficient.
Margareta Demarest
Mar 2025
They showed up morning after snow (I shoveled before they arrived) without a drop cloth. I put towels down. It was cold out so the carpet didn’t bend well. It was not covered in plastic. They severely scratched my moldings around my doors bringing carpet in. They took two smalls chunks out of my bifold door in basement where the metal strip goes. They cut my landline ( guy thought it was my cable wire). Called to complain and Debra said to get an estimate. I sent her pictures of damage. Brought her estimate but she thought it was excessive so wanted an invoice. Later that day she offered me $250. After receiving invoice she offered me $300. Installers claim they didn’t do the damage (not surprised). Filed with BBB but they are not accredited with BBB. Next filing with small claims court.
3/3/25 Came to a mutual agreement and settled the complaint .
Maureen Donoghue
Jan 2025
Excellent quality, multiple choices and customer service. Highly recommend
Kadi Cuneo
Jan 2024
I recently moved into a new home and went to Marina Carpet to install a basement stair runner. I was so happy with their product, customer service and installation crew that I went back and purchased 2 custom carpets as well as a stair runner for my main staircase. The whole process from start to finish was a pleasure.
lpalm1959
Dec 2023
We are very pleased with our recent wall to wall rug purchase at Marina Carpet. The store staff was friendly and helpful regarding our selection, and Larry (installer) did a wonderful, neat job. He is competent and knowledgeable, and has many years of experience. Thank you Larry and Marina Carpet for a job well done!
Imtiaz Mohamed
Sep 2023
Just had my carpets installed and they came out amazing. Superior in store customer service. Very accommodating with scheduling our installation. Will be using them again.
Esta Plutner
Aug 2023
We have been using Marina Carpet for 20 Years. They are still the best carpet store around. Our first house 20 years ago was done by them and we were very happy with their salespeople and there installers. We just moved to a condo and again used Marina for all our rooms. We were under so much stress with our move and Mike, Neil and Debra were once again there for us and went above and beyond to help us once again with carpet for our new home. From the moment we called them all our carpet needs were taken care of. Mike and Neil personally came to measure and make sure everything was the way it should be fitting in our new home so it would be perfect. Debra was amazing at helping me pick paint colors. Her decorating advise was so appreciated and her advise really helped things turn out beautiful in our new condo. Marina's salesmanship, professionalism, friendliness and kindness makes them the best to work with always for all your carpet needs. The carpets they helped us choose are excellent quality and looks and fits beautifully after installation. Thank you to Marina again for excellent customer service and helping us get through a very stressful time in our lives so pleasantly. Thanks to all there we have a beautiful new home. So appreciative of everything and if you are thinking of using Marina just use them you will be very happy with your choice and become part of the Marina family for life.
Paul Allocca
Jun 2023
I've been using Marina Carpet for the last 20+ years and it has always been a job well done! Just had new carpet installed in MBR on Saturday by Armando and his partner and came out great. They were very professional & courteous.
P.A.
Jun 2023
I've been using Marina Carpet for the last 20+ years and it has always been a job well done! Just had new carpet installed in MBR on Saturday by Armando and his partner and came out great. They were very professional & courteous.
RT
The salesman told me everything I wanted to hear. Then the installers showed up...and told me a completely different story. Suddenly I had to argue and negotiate all over again. Turns out the installers were a THIRD PARTY...who showed up in a rusted-out, unmarked van.
The installation was sloppy and careless. When I called the office the woman I spoke to was unprofessional, dismissive, and disinterested. She told me to talk to the installers myself. When I contracted for carpeting, I wasn't told I had to supervise the laborers on my own.
Thinking I was getting a professional installer, I didn't mind paying more than others quoted for a similar grade of carpeting. Instead, I got a HORRIBLE job with a lot of extra aggravation.
Andrew Lertora
We highly recommend Marina Carpet. Jonathan and Gene provided helpful customer service and sales support. Tom who installed our carpet did a great job and was efficient.
Margareta Demarest
They showed up morning after snow (I shoveled before they arrived) without a drop cloth. I put towels down. It was cold out so the carpet didn’t bend well. It was not covered in plastic. They severely scratched my moldings around my doors bringing carpet in. They took two smalls chunks out of my bifold door in basement where the metal strip goes. They cut my landline ( guy thought it was my cable wire). Called to complain and Debra said to get an estimate. I sent her pictures of damage. Brought her estimate but she thought it was excessive so wanted an invoice. Later that day she offered me $250. After receiving invoice she offered me $300. Installers claim they didn’t do the damage (not surprised). Filed with BBB but they are not accredited with BBB. Next filing with small claims court.
3/3/25 Came to a mutual agreement and settled the complaint .
Maureen Donoghue
Excellent quality, multiple choices and customer service. Highly recommend
Kadi Cuneo
I recently moved into a new home and went to Marina Carpet to install a basement stair runner. I was so happy with their product, customer service and installation crew that I went back and purchased 2 custom carpets as well as a stair runner for my main staircase. The whole process from start to finish was a pleasure.
lpalm1959
We are very pleased with our recent wall to wall rug purchase at Marina Carpet. The store staff was friendly and helpful regarding our selection, and Larry (installer) did a wonderful, neat job. He is competent and knowledgeable, and has many years of experience. Thank you Larry and Marina Carpet for a job well done!
Imtiaz Mohamed
Just had my carpets installed and they came out amazing. Superior in store customer service. Very accommodating with scheduling our installation. Will be using them again.
Esta Plutner
We have been using Marina Carpet for 20 Years. They are still the best carpet store around. Our first house 20 years ago was done by them and we were very happy with their salespeople and there installers. We just moved to a condo and again used Marina for all our rooms. We were under so much stress with our move and Mike, Neil and Debra were once again there for us and went above and beyond to help us once again with carpet for our new home. From the moment we called them all our carpet needs were taken care of. Mike and Neil personally came to measure and make sure everything was the way it should be fitting in our new home so it would be perfect. Debra was amazing at helping me pick paint colors. Her decorating advise was so appreciated and her advise really helped things turn out beautiful in our new condo. Marina's salesmanship, professionalism, friendliness and kindness makes them the best to work with always for all your carpet needs. The carpets they helped us choose are excellent quality and looks and fits beautifully after installation. Thank you to Marina again for excellent customer service and helping us get through a very stressful time in our lives so pleasantly. Thanks to all there we have a beautiful new home. So appreciative of everything and if you are thinking of using Marina just use them you will be very happy with your choice and become part of the Marina family for life.
Paul Allocca
I've been using Marina Carpet for the last 20+ years and it has always been a job well done! Just had new carpet installed in MBR on Saturday by Armando and his partner and came out great. They were very professional & courteous.
P.A.
I've been using Marina Carpet for the last 20+ years and it has always been a job well done! Just had new carpet installed in MBR on Saturday by Armando and his partner and came out great. They were very professional & courteous.