About Upstate HomeCare
Reviews for Upstate HomeCare
Write a reviewHours
Monday: 8:30AM - 5PM
Tuesday: 8:30AM - 5PM
Wednesday: 8:30AM - 5PM
Thursday: 8:30AM - 5PM
Friday: 8:30AM - 5PM
Saturday: ClosedSunday: Closed
Upstate HomeCare provides personalized and attentive care to its clients, with nurses like Karen offering clear explanations and friendly assistance. The pharmacy also ensures timely delivery and checks in on clients' well-being. While some clients have had positive experiences with representatives like Gregory, who go above and beyond, others have raised concerns about staffing levels and contingency plans. Overall, Upstate HomeCare's employees, such as Greg K, are professional, knowledgeable, and polite, making them a reliable choice for home health care needs.
I recently had surgery which required home health care to come by my house . The care from my nurse Karen was awesome she explained what i needed to do how to do it and she was very friendly and helpful . Also the pharmacy contacted me several times to make sure i had what i needed and asked how i was feeling that was great. I would recommend your company and their great employees to others who may need them . Again they were awesome
Gregory went above and beyond to make sure that I was taken care of. I have no issues with him whatsoever however in his absence yesterday there was no one that could help me with my broken cpap machine. I’m not very comfortable using a medical equipment provider that only has one employee to take care of customer care and no contingency plan for when that employee is absent. I have been using this company for many years and it wasn’t always this way. Cutting staffing only leads to a decrease in customer care and I may have to consider finding another company to provide my services