Burdick Lexus Service

Sep 2023

Purchased my suv from here that I've been manifesting for years!! I love it so much. It was a very smooth experience dealing with Devin and Debra despite the current car times (post-COVID) and understaffing. They were very transparent and I didn't feel like I was being wheeled or dealed. I would def come here again!

Aug 2023

Had the 30K mile service completed on my 2011 RX450. Mike was very courteous, kept me informed and offered me a loaner. My SUV now runs smoother and I feel much safer! Thank You Mike and Service Staff!Services: Air & cabin filter replacement

Oct 2019

I traveled from Philadelphia, PA this weekend visiting my daughter in Syracuse. The rear window broke and was not closing. I woke up this morning and found the closest Lexus dealership. I arrived when they opened. I was immediately greeted warmly by two young men in the service department. I explained my situation and concerns traveling back to Philadelphia with a broken window. They took my car into service right away and determined the motor was broke. We all agreed I needed a quick fix and decided to plastic wrap the window. After 30 minutes the mechanic pulled around with my car and the window was back up and secure. He went above and beyond the quick fix we originally agreed on. The service department did not charge me and even filled my tires with air to insure a safe trip back home. I am forever grateful to Burdick Lexus and they are a fine example of excellent customer service!!