Guitar Center

Dec 2023

Brandon (Customer Service Manager) was very patient and willing to work through an inventory issue I was having with a guitar I was attempting to purchase. He work diligently on finding a solution and even offered to work on the issue, if I wanted to leave. Ultimately, he was able to bring the issue to the GM - Dave, and although it took well over an hour for the entire issue to be resolved, they did not stop trying and eventually resolved the issue for me. I am truly appreciative and thankful and I will continue to shop here versus any other location, due to the level of service I received. Although David (sales associate) attempted to assist me immediately, I had already...read full review

Dec 2023

I rolled the dice and tried the repair shop at the Cheektowaga Store for some fretwork. I was really taken back by the customer service, knowledge and passion the guys had for trade. My neck, fretboard and frets came back playing as good as guitars I own that cost almost twice as much. My Floyd is behaving properly, and I couldn’t be more appreciative. I will be cycling all my other LTDs through this store for maintenance and highly recommend these guys if you need work done. Thanks Joe L.

Dec 2023

Staff here is awesome! They're great at working with you and helping figure out your needs! The store is nicely organized, well stocked, and it's easy to find what you need or just check stuff out. They helped my boyfriend get his new guitar by shipping it to the store for him, and the ordering and paperwork went so smoothly, and it came early in perfect condition! Very highly recommend for any musical purchases!