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Potter Heating Cooling & Plumbing
2474 State Rte 21, Canandaigua
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We are longtime Potter customers and have always received excellent service. Our most recent appointment a couple days before Thanksgiving was no exception. Dunstan was sent out to inspect our ailing furnace, and he was friendly, knowledgeable, and gave us all of our repair options. We also had an appointment today with Lloyd, who was very friendly and knowledgeable, and he provided a wealth of information about furnace replacement in case we decided to go that route. The office staff also is fantastic every time we call with questions or to set up service appointments. We are always very happy with Potter's work and customer service. We highly recommend them!
We had a plumbing issue that required us to turn our water off and needed help getting a repair completed on a Sunday in order to turn the water back on. Cody came out and provided plumbing service and was exceptional. He was friendly, knowledgeable, and had great customer service. Highly recommend.
The Potter team are simply fantastic. Lloyd spent the time listening to my family's needs for HVAC, was thoughtful about our home and how to make a system work, and keep communication throughout the process. Shawm and Cazim arrived as scheduled, and with every step, respected our home and did absolutely fabulous work. Their ductwork was flawless, they were careful with the new system, and took the time to make sure every aspect of their work was perfect. They were complete professionals and our family is grateful to the entire Potter team.