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Potter Heating Cooling & Plumbing
2474 State Rte 21, Canandaigua
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The Potter team are simply fantastic. Lloyd spent the time listening to my family's needs for HVAC, was thoughtful about our home and how to make a system work, and keep communication throughout the process. Shawm and Cazim arrived as scheduled, and with every step, respected our home and did absolutely fabulous work. Their ductwork was flawless, they were careful with the new system, and took the time to make sure every aspect of their work was perfect. They were complete professionals and our family is grateful to the entire Potter team.
We have been Potter Heating, Cooling & Plumbing customers for about 4 years and are part of their USA maintenance program and we are extremely happy with it. Their excellent technicians perform maintenance on our air conditioner, furnace and water system annually and they are competent, personable and wonderful to deal with. They always have to do most of their work on their side/back in our cramped crawl space and are amazingly all smiles and upbeat even when spending several hours under there. They always provide a detailed summary of all they accomplished giving my wife and I total confidence in a worry free summer/winter season!! Over this past winter, due to... read full review
Courtney was pleasant, professional & explained the process for services. My technician, Greg, was also friendly & professional. I am a happy & satisfied new customer of Potter.
However, In my opinion, the service fee to come out should be deducted from the cost of labor when the customer agrees to obtain their services especially when the diagnosis & replacement part only takes less than 10 minutes! I am grateful for the timely service but believe the charge was a bit excessive.