I got contact lenses fitted as well as a regular eye exam - nothing wrong with that, doctor seemed nice. At my 2 week fitting appointment - which had been explained to me as included in the pricing of the original exam - the doctor took 20 seconds to clear a tear duct with his fingers. This resulted in an $85 (after insurance) charge that I was unaware of until I got the bill. I called, confused what the charge was from, and was told it would be removed. It was not removed. Calling again I was informed the charge could absolutely not be removed and was the standard cost for the procedure and that any doctor would have done the same. That could very well be true - but... read full review
December 2020
Absolutely horrible customer service and inaccurate eye prescription. Go elsewhere. My husband and I went in to update his glasses prescription. They gave him a prescription far too high, causing us to have to see another eye doctor to have it corrected. He had to have his glasses made three times to get it right. Then, we received a bill for a procedure we didn't know was not part of a standard eye exam and were never informed was not standard. When told of the issues, the customer service person essentially said, you should have called us, which is exactly what we had done to no avail.
December 2020
Dr. Wang was very good at putting me at ease before and after my cataract surgery. She answered all my questions and gave me back my site. I am very grateful for her. Also the staff is very pleasant and understanding.
I got contact lenses fitted as well as a regular eye exam - nothing wrong with that, doctor seemed nice. At my 2 week fitting appointment - which had been explained to me as included in the pricing of the original exam - the doctor took 20 seconds to clear a tear duct with his fingers. This resulted in an $85 (after insurance) charge that I was unaware of until I got the bill. I called, confused what the charge was from, and was told it would be removed. It was not removed. Calling again I was informed the charge could absolutely not be removed and was the standard cost for the procedure and that any doctor would have done the same. That could very well be true - but... read full review
Absolutely horrible customer service and inaccurate eye prescription. Go elsewhere. My husband and I went in to update his glasses prescription. They gave him a prescription far too high, causing us to have to see another eye doctor to have it corrected. He had to have his glasses made three times to get it right. Then, we received a bill for a procedure we didn't know was not part of a standard eye exam and were never informed was not standard. When told of the issues, the customer service person essentially said, you should have called us, which is exactly what we had done to no avail.
Dr. Wang was very good at putting me at ease before and after my cataract surgery. She answered all my questions and gave me back my site. I am very grateful for her. Also the staff is very pleasant and understanding.