About The Dermatology Specialists - Greenpoint
The Dermatology Specialists - Greenpoint is part of NYC's largest dermatology group, offering services across multiple locations. Patients generally report a pleasant experience with friendly and professional staff. The office is noted for being clean and welcoming, creating a comfortable environment for visitors. Many patients have found effective treatments, particularly for conditions like rosacea, and appreciate the personalized care provided by the team. However, there are significant concerns regarding the booking and prescription management services. Many have experienced difficulties in contacting a real person for assistance, with the AI answering service receiving negative feedback. Issues with prescription services, such as ClearRX, have also been highlighted, with delays and lack of customer support causing frustration. Additionally, some patients have reported billing problems, including duplicate charges for services. Overall, while the care is well-regarded, improvements in administrative processes and customer service are needed to enhance the overall patient experience.
The visit was ok. However I had specifically scheduled the appt to see Dr Rhinehart. Not only was I not notified in advance (text email or phone call) he would not be in, but it wasn’t until I arrived at the office when another patient brought it up and he as well was caught off guard. Had I known I would rescheduled to another date. Getting there from work was a challenge for me. The lack of communication was very disappointing.
My experience in the office was pleasant, but the services that are being used for booking/prescription management are horrible. It was VERY challenging to speak with a real person about anything, and the ai answering service is useless. I had a lot of issues with booking and then following up for my prescription. They use ClearRX to fill the prescriptions, which is an absolutely
horrible service with no customer service either. It took 6 hours for me to get a response from them / have my prescription be sent. I spoke to mutiple people at the Dermatology Specialists contact line and ClearRX before I was even able to access the prescription and confirm it was sent,...read full review
Very helpful - it took me years to get an effective rosacea regimen and the team here helped me! The staff/facilities are clean, professional, responsive - I'm not going anywhere else as long as I live in Brooklyn.