Ryerson Smiles

Grateful she made a careful assessment during my emergency visit! Her follow-up call, no doubt, has helped the healing process.

The hygienist was excellent

Thank you for your kind and super professional Medical and Office staff.

Unprofessional. Unresponsive.

Best dentist ever I literally trust this lady with my life and I've been to many other offiices and dentists so trust me when I tell you are she's good. I promise whatever problem you have going on with your mouth, teeth, or gums she got you!!!

My appointment for regular cleaning was great. Great service, great staff and comfortable, warm environment. I love the state of the art equipment that are timely added.

Dr Poindexter is my favorite Dentist of ALL TIME. <3 <3 <3 <3

I've been a patient for almost 15 years..best dentist in Fort Greene/Clinton Hill/Bedstuy.

Amazing treatment! Professional, friendly, excellent staff and dental treatment! Definitely making them my primary dental care professionals!

Refunded 6/21/2024. Ryerson updated their mailing address.
I was prompted by their service, weave, to leave a review but was waiting until my insurance issue from December 20 was resolved. It is still not resolved but I decided to make others aware of the billing issues at Ryerson Smiles. I am owed $204 after being overcharged to replace 3 silver fillings with white fillings in December 2023. My insurance company made payment and then after weeks of the check not being cashed, they reissued the payment. The second check has still not been cashed as of this week, April 8.

I changed jobs and switched dentists to avoid going into Manhattan to my dentist of 20 years that I stopped using during covid. I didn't want to risk contracting covid on the subway. I had recently completed orthodontia and could walk to that office. I found Ryerson Smiles through my new carrier and decided to book a cleaning for December 19. It went fine and I was advised about other work I could have completed before year end using my new benefits, "use them or lose them." I asked for an estimate but didn't get it on December 19 or December 20 before the appointment which I chalked up to the short notice appointment for December 20. I have since learned that my new insurance carrier prefers a predetermination be submitted for any charges of $350 or more.

When I arrived for my 3 pm appointment on December 20, I asked for the estimate. I overheard my insurance card details being shared over the phone. It is a small waiting area so you can hear calls while seated. I had been under the impression that the estimate was done prior to my appointment since I spoke to Tamika/Hosea? about the estimate the day prior. But I didn't think much of it until I heard one of them say "she only has $1,000" which I didn't think was about me since my benefits were at $2,500. I received a printed estimate to replace my 5 silver fillings. The estimate was over $550 so I declined to have all 5 done at once. I agreed to 3. My insurance covers fillings at 85% and crowns at 50% after a $25 deductible. None of the numbers on the estimate made sense. The estimate totaled $568.48 but the total showed $312.40. They showed a total charge of $710.60 but the balance due stated $733.80. There is no accounting that clarifies the difference. I stood at the reception area for a while trying to get clarity. The staff seemed annoyed by me asking more questions and started mumbling among themselves. I signed a revised estimate for 3 fillings.

I saw a neighbor have multiple pages of documents printed to mail herself to her insurance carrier out of frustration. I have no idea if Ryerson is the cause of my neighbor's issue, but I took note. I was leaving for Christmas and not back in NYC until 2024 so I didn't want to waste my 2023 benefits. I had the work done despite my concerns. I went back to the chair to have my fillings done and asked if the administrative assistant was in training given all the errors made with the estimates. Rosie, the hygenist, said no she was not training.

I hadn't had a lot of dental work done that required a drill since the 1990s (crown replaced in 2017). An Isolite was used that is supposed to make the dental procedure more comfortable. I did not find that to be the case but who likes dental work being done. I ended up needing more numbing than what was initially used. I also have a small mouth so it was a little uncomfortable to have so many tools in my mouth along with the Isolite. I was numb for a while but was able to have dinner around 8 pm.

The December 19 claim for my cleaning was processed and paid on January 29. It was submitted 1/27. The December 20 claim was completed on February 9, 2024 and payment paid of $84.47. It was submitted 2/7. I paid $289.20 on December 20 although my liability was only $84.47. As of March 4, Tamkia at Ryerson declined a stop pay and reissue of the check sent on Februa